Using your card securely
- Don't hand over valuable card or bank account information
Be wary of unexpected or suspicious telephone calls or emails and never provide your card or PIN details to anyone you have not properly identified.
- Keep your cards and card details in a safe place
Fraud can happen if card details are obtained from carelessly discarded paperwork. Always keep your bank statements and card details in a safe place and always shred any paperwork relating to your cards when it's no longer required. Never write down any PIN or password details.
- Carefully check your statements
Check your statements as soon as you receive them. If you find a transaction on your statement that you did not make, contact us immediately.
- Only shop at secure websites
Make sure the security icon - the locked padlock or unbroken key symbol - appears in the bottom or top of your browser window before sending your card details. The beginning of the retailer's internet address will change from 'http' to 'https' when a purchase is made using a secure connection. By double clicking on the padlock or key symbol, you will also get confirmation that it is still valid.
- Print out your order
When shopping online, make sure you get a hard copy of both your order form and the retailer's terms and conditions. Having all the relevant information on hand will help us carry out investigations if you do have any problems.