MERGER FAQs FOR CUSTOMER SEGMENTS

We are excited about our proposed merger with Access Bank and can’t wait to share the best of both banks with you. While we ensure that this process is seamless, we promise to continue delivering “Unequalled Customer Experience” to you.

We understand that you may have some questions about the merger, so here are the answers to some of these questions.

HNIs

No, the merger won’t affect deposits, your deposits are secure! There will be no change in account number and the services offered.

No, the loan pricing and terms will remain in line with the executed offer letter.

The merger is a plus on our share value. You will receive N1 per Diamond share PLUS 2 new shares in Access bank for every 7 Diamond shares held.

Some branches may be closed but this will not affect your business in anyway. We can assure you that we will have more branches and be at strategic locations close to you.

No, your Relationship Managers remain the same.

XclusivePlus will not change and you will enjoy even more benefits, soon you will be able to use all of Access bank Premium Lounges in addition to the existing ones.

No, we will continue to reward your loyalty. The accrued Gempoints will remain valid and can be redeemed for items you choose on our Gemzone platform.

Retail

No, the merger won’t affect deposits, your deposits are secure! There will be no change in account number and the services offered.

Yes, you can use your existing cheques and ATM card until exhausted or expired before new ones are issued.

The merger is a plus on our share value. You will receive N1 per Diamond share PLUS 2 new shares in Access bank for every 7 Diamond shares held.

Some branches may be closed but we can assure you that we will have more branches and be closer to where you expect us to be.

There will be no changes to the DiamondXtra account and its value offerings.

No, we will continue to reward your loyalty. The accrued Gempoints will remain valid and can be redeemed for items you choose on our Gemzone platform.

We will continue to support SMEs by offering loans as needed in line with the applicable terms and conditions.

We know our Mobile App is of great value, the merger will bring about an enhancement of the App to serve you better.

There will be no account changes and all charges will remain the same.

Customers in the new brand will continue to enjoy a 100% Customer-centricity. We are re-positioning to serve you better.

Corporates

No, the merger won’t affect deposits, your deposits are secure.

There will be no change in account number and the services offered.

No, the loan pricing and terms will remain in line with the executed offer letter.

The merger is a plus on our share value. You will receive N1 per Diamond share PLUS 2 new shares in Access bank for every 7 Diamond shares held.

The facilities will be migrated to the new entity but the terms and conditions will remain as is.

No, your Relationship Managers remain the same.

Yes, your payments solutions will remain. We are merging to give you an enhanced range of services.

SMES

Yes, we will continue to support SMEs by offering loans as needed in line with the applicable terms and conditions. Other value added services will also continue.

No, your Relationship Managers remain the same.

No, the loan pricing and terms will remain in line with the executed offer letter.

Yes, there will be no changes to the Emerging Businesses account and its value offerings.

Yes, the Online Loan Portal will remain the same to aid the application and approval of loans.

We know our Mobile App is of great value, the merger will bring about an enhancement of the App to serve you better.

The merger is a plus on our share value. You will receive N1 per Diamond share PLUS 2 new shares in Access bank for every 7 Diamond shares held.

Remember, you can use your card on any Access bank ATM terminal FREE of charge.

We will keep providing you with updates all through the merger process.

For further enquiries:

Please call our 24-hour Contact Centre on 07003000000, or send an email to enquiries@diamondbank.com. To give feedback or make a complaint, send an email to complaints@diamondbank.com.

Thank you for choosing Diamond, Your Bank.