FAQs

An incorrect password is being entered. You can reset your password by

    • Select Forgot Login Details'
    • Select Forgot Password
    • Enter Internet Banking ID, PIN and continue
    • A temporary password will be sent to your registered mobile number
    • Enter the temporary password
    • Choose a new password which must not be less than 6 characters
    • Confirm the new password
    • Congrats! Your Diamond Mobile App password has been changed successfully

Upon request for the Software token, Activation details will be sent to your registered mobile number. However, you can call our Contact Centre on 07003000000 or visit any Diamond bank branch near you to request for the Activation details.

  • Click on Log in without token
  • Select the "Request or Forgot Password option
  • Enter your User Name (Internet Banking ID)
  • Enter your Registered Mobile Number (Please include country code e.g. +234)
  • Enter the last four digits of any of the account numbers linked to your Username
  • A temporary password will be sent to your registered mobile number
  • Go back to the login page to enter the temporary password
  • Enter your preferred password
  • Your password has been changed successfully

Download the Diamond Mobile App from i-Tunes App Store, Google Play, Windows App Store and Blackberry Markets and the app icon will automatically appear on your device.

Click on the icon to open application. Select register and follow the three steps to authenticate your details. Register with Internet Banking ID:

    • Step 1: Input your Internet Banking User ID and any of your account numbers then select submit. A registration code will be generated and sent to your registered phone number as an SMS.
    • Step 2: Enter the registration code sent to your phone number and select submit
    • Step 3: Choose a password (not less than six characters) which you will use to access this service at any time, reconfirm your password; choose a four-digit pin for transactions, reconfirm your pin and select confirm.

OR

 

Register with Debit Card:

    • Step 1: Input your 16-digit Diamond Debit card number and account number then select submit. The Internet Banking User ID and registration code will be generated and sent to your registered phone number as an SMS.
    • Step 2: Input the Internet Banking User ID and registration code received and select submit.
    • Step 3: Choose a password (not less than six characters) which will be used to access this service at any time, reconfirm password; choose a 4digit pin for transactions, reconfirm pin and select confirm.
 

You will need to "Register" afresh with your Internet banking ID.

Kindly visit the nearest Diamond Bank branch for a self-verification to reactivate your profile.

This means you are trying to transfer more than the daily limit set on your account. You can increase your daily transfer limit up to a maximum of N500,000, go to the Self-Service option on your Diamond Mobile App.

    • Login to the Mobile App and click on the home icon,
    • Select "Self-service" option,
    • Select "Limit Maintenance"
    • Select your account, or any of your accounts if you have multiple accounts linked to your user ID.
    • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
    • Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts).
    • Input your pin and continue. This automatically updates your transfer limit.
   

This means an incorrect password has been entered more than 5 times. Please visit the nearest Diamond Bank branch for a Password reset.

Kindly download the Diamond Online Transfer limit form, print, fill, scan and send to enquiries@diamondbank.com along with a copy of your valid ID OR visit any branch closest to you to fill the Diamond online transfer limit form

Follow the steps below:
    • Select the Changed device?
    • Select Register on a new device
    • Input your Internet Banking ID, Password and Pin
    • Input the verification code that has been be sent to your registered mobile number
   
 
 
 

This means your profile has been registered on another device. Select the "Changed Device?"

The following features are available on the Diamond Mobile App:

    • Funds Transfer within and outside Diamond Bank
    • Airtime Top-up
    • Diamond Money Transfer (non-Diamond Bank account holder)
    • Bills Payment (Cable TV, Internet Service, Electricity bills, LCC, Education, Lottery & Betting etc.)
    • Foreign Currency Transfer (Local and International)
    • Search, Book and Pay for International and Local flights
    • eSUSU (insert a link to eSUSU FAQs)
    • Self Service (Debit Card Request, BVN maintenance, Generate Transfer receipt, Activate/Deactivate Magic Cash)
    • Account statement request
    • Cheque services (Stop Cheque, confirm Cheque and New Cheque request)
    • Disable & Enable Debit cards
    • Credit Card repayment
    • Events and Movie Tickets Purchase (Movie preview also available)
   

Please visit the nearest Diamond Bank branch for a PIN reset.


  • Individual Account: N5,000,000 daily except Diamond Savings/Lite account that has a maximum of N500,000.

  • Business Accounts: N10,000,000

 
    • This can be increased up to a maximum of N500,000. Go to the Self-Service option on your Diamond Mobile App
    • Login to the Mobile App and click on the home icon
    • Select "Self-service" option
    • Select "Limit Maintenance"
    • Select your account, or any of your accounts if you have multiple accounts linked to your user ID
    • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
    • Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts)
    • Input your pin and confirm. This automatically updates your transfer limit.
   
 
 

Yes. You can request to link all your accounts to the same Internet Banking ID.



Please visit the nearest Diamond Bank branch to request for your Internet Banking ID. You can also use the Forgot Login Details option on the Diamond Mobile App Login Page, you will be requested to enter your 16-digit debit card number and account number. For customers in diaspora, Kindly call 07003000000





Yes, transfers initiated via the Mobile App are instant.

No, you do not need a token. Only your four-digit PIN is required to complete a transaction.

Transaction type may not be supported for this card OR Credit Card status may have been violated. Please call the Contact Centre on 07003000000 for a more detailed diagnosis.

Call the Contact Centre on 07003000000 to reconfirm card status.

You get this error message when trying to use the card and your transaction type is not supported by the Bank E.g. Transactions in foreign currency. You can also call the Contact Centre on 07003000000 for a more detailed diagnosis.

A major reason for this error is an attempt to use the Debit card for unapproved transactions e.g. Naira debit card for transactions in foreign currency, or FCY card for transactions in Local currency (Naira). You can also call the Contact Centre on 07003000000 for a more detailed information.

This may mean that the chip on the card is bad and you will need to request for a replacement card.

You get this error message when you have incorrectly entered in your pin three times. If you remember your correct PIN, simply call the Contact Centre on 07003000000 to request for a reset OR go to the nearest Diamond Bank branch for a new PIN.
 
 
 

The entered PIN is incorrect.

You can request for a new Debit Card PIN at the nearest Diamond Bank branch.

Your Credit Card PIN can be issued by emailing cards@diamondbank.com OR calling the Contact Centre on 07003000000 The new PIN will be re-issued at no cost!

 

Please provide details of the transactions(s) HERE 

Immediately cancel your card by:
    • Login to your Diamond Mobile App
        • Select Cards and Cheque
       
        • Select Manage Debit Cards
       
        • Select the Account number
       
        • Enter your Mobile App four-digit PIN
       
    • From your registered mobile number, SMS Cards Off to 30811
    • Call the Contact Centre on 07003000000 and request to deactivate your Naira debit card and immediately request for a replacement card.
   
 
 

The daily WEB limit is $5,000 with a maximum of 20 attempts for USD cards;

GBP 3,400 with a maximum of 20 attempts for GBP cards

The daily POS limit is $5,000 with a maximum of 10 attempts for USD cards; GBP 3,400 with a maximum of 10 attempts for GBP cards.
 
 
 
 
The daily limit is $1,000 with a maximum of 5 attempts for USD and GBP 680.
 
  • Go to a Diamond Bank ATM
  • Insert your Debit Card
  • Enter your Debit Card PIN
  • Select "PIN Services"
  • Select iPIN change
  • Enter any preferred four-digits number of your choice
  • Re-enter same number
  • Congrats, your iPIN has been generated successfull

Your iPIN is a four-digit number that acts as a second level authentication for all your online transactions.

Walk into the nearest Diamond Bank branch to request for a new PIN.



POS and WEB (Online) transactions are free while ATM cash withdrawals attract a fee of $2 or GBP1.5 per withdrawal.







Your FCY (USD or GBP) card can only be used on foreign ATMs, POS and Websites.







A service fee of $20 (or its equivalent in GBP) is charged annually.





 
Card Types / Fees XclusivePark n Shop  Classic     Gold       Platinum 
Monthly Service FeesN50       N50         N50         N50        N50
Supplementary Card Monthly Service FeesN50       N50          N50         N50        N50
ATM Cash withdrawal fee (Diamond Bank ATM)1% or N120 maximum1% or N120 maximum1% or N120 maximum1% or N120 maximum1% or N120 maximum
ATM Cash withdrawal fee (Other Banks)3% or N240 maximum3% or N240 maximum3% or N240 maximum3% or N240 maximum3% or N240 maximum
Supplementary card issuance FeeN1000N1000N1000N1000N1000
Card Replacement FeeN1000N1000N1000N1000N1000
PIN Re-Issuance FeeFreeFreeFreeFreeFree
 
NAIRA CREDIT CARD INTEREST RATE (PER CYCLE) 16TH & 15TH of every month
Xclusive CardPark n Shop CardClassic CardGold CardPlatinum Card
POS/WEB2.5%2.5%3.0%2.75%2.5%
ATM2.5%3.0%3.5%3.25%3.0%
LATE REPAYMENT FEEN2000N2000N2000N2000N2000
  Please note *Interest rate for Diamond Xtra will depend on the card variant (Classic, Gold or Platinum) being issued.                      
 
 
Transaction Type Classic Gold Platinum 
Maximum Purchase & Withdrawal LimitN500,000N1 MillionN1.5 Million
ATM Usage Limit (Count)555
ATM Amount  LimitN200,000N200,000N200,000
POS Usage Limit (Count)101520
POS Amount LimitN250,000N500,000N1Million
 
 

We are sorry to hear this. Kindly provide the transaction details HERE and you will be refunded after 7 business days.

We are sorry to hear this. Kindly provide the transaction details HERE and you will be refunded after 3 business days.
 
 
 
 
 
 
 
 
 
 

Immediately call the Contact Centre on 07003000000 to deactivate your Credit card and immediately request for a replacement.

With our Credit card, you earn Gem Points (loyalty points) for every purchase you make via POS and WEB (Online) transactions. These gem points are redeemable via our Gemzone (gemzone.diamondbank.com).


GEM POINTS POS/ WEB (Online Transactions)
N10,000= 1 Point

Finance charges narrated on your credit card statement is an accumulation of interest which has accrued on both your ATM withdrawals and POS or online purchases within the monthly cycle. You can get up to 45 interest-free days on POS purchases and WEB (Online) transactions, as long as you pay your card statement in full. You will get charged interest on all cash transactions from the day you do the withdrawal. Interest is calculated based on the numbers of days cash was withdrawn.

    • If you make a purchase on 16th January and you repay 100% of your outstanding balance on 29th February, interest will not be charged on the purchase, allowing you 45 days interest-free credit.
    • The repayment date is the 29th of each month. However, the closer you get to this date, the less interest-free days you can enjoy. If you make a purchase on the 12th of the next month and you repay 100% of your outstanding balance, you can enjoy 17 days interest-free credit. What happens when you dont pay in full? Interest accumulated by those transactions will be loaded onto your credit card statement for repayment the following month.
    • However, remember that interest will start calculating on an all-cash transaction from the withdrawal date.
    • What happens on the 16th February? We start a new statement cycle, with all transactions made between 16th February and 15th March payable on the 29th of March. This cycle continues until your card account is closed
 

Your monthly statement will be generated on the 16th of every month and sent to you via email. The statement covers transactions done within the credit card monthly cycle. The cycle starts on the 16th of each month (January for example) to the 15th of the following month (February).

Yes. This will attract a charge of N2,000.

An automatic Credit Card repayment occurs on the 29th of every month. At any time before the 26th of each month, you can change your repayment option to suit your needs. Remember that you cannot go below the minimum repayment specified for your credit limit range. Simply send an email to cards@diamondbank.com to change your repayment amount. You can also make your repayment via Diamond Online & Diamond Mobile App.

  • Log into your Diamond Mobile App
  • Go to Cards & Cheques
  •  Select Credit Card Repayment
  • Input the amount and your PIN

You need to have your Credit card deactivated, call the Contact Centre on 07003000000 and make your request to deactivate your Credit card and immediately request for a replacement.

Your card limit can be increased by speaking to your Account Officer OR by visiting any of our Diamond Bank branch to make your request.

Yes, you can get up to two extra cards linked to your primary credit card, they are called supplementary cards

Yes. You can make a request to transfer your card by sending an email to cards@diamondbank.com OR calling the Contact Centre on 07003000000 OR visit the nearest Diamond Bank branch.

We have a foreign currency denominated debit card in US Dollars and GB Pounds that can be used for this purpose.

Your online payments will be concluded with the use of a dynamic One Time Password (OTP) which will be sent directly to your registered mobile number and email address.
This secure feature gives you the assurance of safe online transactions.

You can request for a new PIN by emailing cards@diamondbank.com OR calling the Contact Centre on 07003000000 OR visit the nearest Diamond Bank branch. The new PIN will be re-issued at no cost.

Call the Contact Center on 07003000000

You can easily change your pin at any Diamond Bank ATM machine.


Insert your card into the ATM and enter the current PIN.
Select PIN services from the screen menu
Select a new PIN option.
Enter any preferred four-digit number combination of your choice.

To activate your Credit Card, please call our Contact Center on 07003000000. After your card has been activated, please proceed to change your PIN.

 
    • Airtime Purchase (Self) - *426*amount#
    • Airtime Purchase(Third Party)- *426*Amount*Phone Number#
    • Balance enquiry- *426*00#
    • Pin Change - *426*0#

Funds Transfer (Within & Outside DB) - *426*Amount*Account Number#

 

Please contact the Bank immediately to deactivate you from the service.

    • Visit any of our branches.
 

You would be locked out from this service if you enter a wrong PIN three times. Please visit the nearest Diamond Bank branch for assistance.

The maximum daily transfer limit (combination of Intra-bank and Interbank) is N20,000 (Twenty thousand naira only). This limit cannot be increased at the moment. Daily maximum limit on Airtime top –up is N3,000(Three thousand naira)

Security for customers is always Diamond Bank's top priority, to conclude a transaction you require a PIN which is known only known by you

The service session lasts for 2 minutes, however times outs for after 20 seconds of inactivity, this means you have to conclude each transaction within 2 minutes.

Yes, as long as you are roaming your registered mobile number.

Yes. An internet connection is not required to use this service.

All Individual account holders with phone numbers registered with the Bank.


Customers must be registered with any of the mobile network operators-MTN, GLO, Airtel or Etisalat. All individual accounts. (Joint, corporate, and multiple signatory accounts are not eligible for this service).

YES. as long as the correct SIM is inserted and there is network coverage.


  • Airtime Top up (Self-airtime recharge and Third Party Recharge) for Airtel, MTN, GLO and Etisalat

  • Account balance Enquiry

  • Funds transfer (within and outside Diamond Bank)

  • Debit card request

  • Change PIN

Yes, you can. All your accounts linked to the same number will be viewed.

Dialing *426# with your registered phone number
Enter the last 6 digits of your Debit Card number.
Enter your account number
Create a 4-digit PIN



  • Ensure your PIN is secured at all times; do not give your PIN out to anyone.

  • Ensure a confirmatory message is displayed after each transaction.


All payments made through Diamond Mobile App are authenticated first through your app log in and then by the mVISA transaction PIN. The security is robust and leverages on highly encrypted communication network.


The merchant can initiate a refund to you.


 


If you lose your mobile phone, please contact your bank immediately. With mVISA, you authorize each payment with a PIN which prevents other people from using your account even when you lose your phone as only you know your PIN.


 

Look for the mVISA acceptance mark wherever you wish to pay, whether it's a retail store or shopping website.


You would receive a successful transaction notification via SMS and also displayed on the Diamond mobile app interface.


 

All transaction charges are borne by the merchant at the rate of 0.75% per/transaction up to a maximum of N1,200. However, the consumer/payer transacts for free.



The Diamond Mobile App transaction pin






The limit is restricted to the daily transaction limit on your Diamond Mobile App.



You only need a smartphone with internet connection and Diamond Mobile-App downloaded on your phone.







Payments are made directly from your account via Diamond Mobile App.



  • Consumers with a Diamond bank account downloads the Diamond Mobile banking app and click on the mVISA feature on the app to activate the service.

  • Consumers clicks on the mVISA icon to access his device camera to enable him scan the merchant's QR code for payment. When consumer scan's the QR code, the billing amount gets displayed automatically

  • Consumers makes use of their existing Diamond Mobile App transaction PIN to authenticate all mVISA transactions.

  • Merchant and consumer receives successful transaction notification.




  • E-commerce merchants with web payments sites

  • Cab drivers, taxi cars and logistics companies

  • Revenue collection Agencies for collection of Government tax and Bill payments

  • Coffee shops, beverages and drink shops

  • Restaurants & Bars, Hotels and guest houses

  • Grocery stores and supermarkets.



mVISA enables buyers push payments to sellers directly from their accounts through the mVISA app (available via their Diamond Mobile App) on their smartphone by simply scanning a QR code provided by the seller.


 

Yes, you will be charged N20.



You can contact your Bank through Contact center at enquiries@diamondbank.com , or call us 07003000000 OR SMS 30811.







The seller can dial *402*5# to get a list of his/ her last five (5) successful transactions OR The Payer can also report to his/ her Bank and refund will be made in 24Hours after confirmation that the transaction was successful.







The Payer and Seller both receive a flash screen & SMS message showing status of the transaction.







Any type of mobile phone. This service does not require an internet connection.






Transactions on mCASH are settled instantly. Payer is debited instantly and the Business owner (Seller) is credited instantly.

You can use these bonus points to buy airtime, SMS, caller tunes and other MTN services



Yes, you will earn bonus points which you can redeem periodically as airtime



































































































S/NTRANSACTION TYPESCOST TO CUSTOMER
1Diamond Yello  Account  to Diamond  Yello  Account  (Transfer within Closed User Group  -CuG)N20
2Diamond Yello  Account to Diamond  Yello  Account           ( Transfer outside  closed User Group  - CuG)N50
3Diamond  Yello  Account to other Diamond bank AccountsN20
4Bank to Bank TransferN100
5Transfer to 3rd Party BeneficiaryN100
6Purchase of Airtime + MTN ServicesFree
7Balance EnquiryFree
8Mini – StatementFree
9SMS AlertFree
10Registration / Account Opening, PIN Change & Other Account MaintenanceFree
11Issuance of Debit CardN750
12Bill Payment (Self Service)N100
13Bill Payment @ Agent LocationN150
14Withdrawal @ BranchN100
15Withdrawal @ AgentN50
16Cash DepositFree
17Interest on Account Balance2% P.A

From 'Diamond Yello Account' menu;




  • Dial *710#

  • Select 'Bank Service on your DIAMOND YELLO ACCOUNT Menu

  • Select 'LOAN'

  • Select 'Pay Loan'

  • Enter Amount

  • Enter PIN




The minimum amount you can borrow is N1, 000 and the maximum is subject to account review







Yes, the loan is payable within 30 days. However, you can repay the loan before the due date.







From 'Diamond Yello Account' menu;




  • Dial *710#

  • Select 'Bank Service on your DIAMOND YELLO ACCOUNT Menu

  • Select 'LOAN'

  • Select 'Request Loan'

  • Enter Amount

  • Enter PIN



It depends on the type of loan;




  • For emergency loans you are expected to repay within 30days

  • For easy loans you are expected to repay within a maximum of 90days installments payable monthly


          (Note that this is subject to review)




It depends on the type of loan and how active your account is.




  • Minimum of ₦1,000


(Note that this is subject to review)


 






  • Maintain an active MTN Line

  • Run your DIAMOND YELLO ACCOUNT for a minimum of 3 (three) months

  • Save regularly on your Diamond Yello Account and continuously use other MTN services such as Voice, SMS etc.

































































































S/NTRANSACTION TYPESCOST TO CUSTOMER
1Diamond Yello  Account  to Diamond  Yello  Account  (Transfer within Closed User Group  -CuG)N20
2Diamond Yello  Account to Diamond  Yello  Account           ( Transfer outside  closed User Group  - CuG)N50
3Diamond  Yello  Account to other Diamond bank AccountsN20
4Bank to Bank TransferN100
5Transfer to 3rd Party BeneficiaryN100
6Purchase of Airtime + MTN ServicesFree
7Balance EnquiryFree
8Mini – StatementFree
9SMS AlertFree
10Registration / Account Opening, PIN Change & Other Account MaintenanceFree
11Issuance of Debit CardN750
12Bill Payment (Self Service)N100
13Bill Payment @ Agent LocationN150
14Withdrawal @ BranchN100
15Withdrawal @ AgentN50
16Cash DepositFree
17Interest on Account Balance2% P.A






Please dial 118 from your MTN line for assistance or send a mail to enquiries@diamondbank.com








Dial *710# and select the number that matches the service of your choice.



In the event that customer decides to port to another mobile network provider from MTN, customer will be required to open another account with Diamond Bank and transfer all credit balances to this account within two (2) days of port request and clear any outstanding debt if granted a loan facility and subsequently close the account.







All DIAMOND YELLO ACCOUNT numbers are NUBAN account numbers.






Yes, the Diamond Yello account can receive funds from other accounts and banks. There are various means of transfer but at the moment, funds can be transferred via diamond online and instant funds transfers from other banks.



Your money is safe because your Diamond Yello Account is protected by your PIN. Replace your SIM card at any of our MTN Centers or Agent outlets. Once you activate your DIAMOND YELLO ACCOUNT menu, using your current DIAMOND YELLO ACCOUNT PIN you will be able to access your Diamond Yello account.







To view statement;




  • Dial *710#

  • Select 'Bank Service on your DIAMOND YELLO ACCOUNT Menu

  • Select View Statement

  • Enter your pin to authorize the transaction


Currently, you can get 5 recently completed transactions through your mini statement.










Airtime vending for all Telco network, Cable Services, Internet Services
















The limit is the same you have on Diamond online.
















Yes you can transfer to Maintained Beneficiaries by following the steps as outlined in the slide
















You can transfer to your own account and third party account in Diamond Bank.
















Yes, you are charged 200 naira per transaction









You have a 20,000 naira limit per transaction, but a daily limit of 60,000 naira.









  • Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN

  • Select Magic Transfer Services on the Home screen

  • Select Magic Transfer at the top left corner of the screen

  • Select the Account to debit for the transfer and enter the amount

  • Choose a six digit password (Numbers only. You will need to send this to the beneficiary to collect funds along with the Magic Transfer Code sent to their mobile phone)

  • Enter the beneficiary's mobile number (The Magic Transfer Code will be sent to this number)

  • Transaction summary is displayed for confirmation

  • Receipt is generated with Magic Transfer Code and Amount.















All Diamond Customers can are enabled to use the new services, you dont need to register.
















You can use your debit card or the Magic Cash access.









Magic Transfer enables you to transfer to Diamond bank customers and non-Diamond Bank customer on Diamond ATM.



Cash Deposit




  • Confirm that the Cash deposit functionality is available in the Diamond Bank location

  • Insert your Diamond debit card or use the magic cash option

  • Enter your valid PIN

  • From the home screen, select Cash deposit

  • Select the preferred account to credit

  • The Cash acceptor shutter will open to enable you deposit in your note

  • Click confirm and transaction is completed

  • Receipt for deposit sum is generated

  • Beneficiary receives an alert and Cash deposit is confirm.


Note that you can only make Cash deposit to own account only






Top up your airtime and make bills payments for various services such as Cable TV (DSTV etc.), Utility Bills etc.




  • Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN

  • Select Bills Payment on the Home screen

  • Select the type/group of Bills you want to pay (Air Time top up, Cable Tv, Utility etc.)


For Airtime Top;




  • Select specific Telco, Etisalat, MTN, GLO, Airtel etc.

  • Enter the mobile number you wish to recharge

  • Transaction summary is displayed for confirmation

  • Receipt is generated and your mobile number recharged.


For Cable Tv;




  • Select the Specific Cable Tv, DSTV, MyTv, GoTv etc.

  • Enter your smartcard number

  • Transaction summary is displayed for confirmation

  • Receipt is generated and your cable account credited instantly.



Funds Transfer Services




Transfer funds to any Diamond account (Own and Third Party).


Fund Transfer to Own Account/3rd Party within Diamond Bank
Follow the steps below to transfer funds to your other accounts/3rd Party accounts in Diamond Bank.




  • Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN

  • Select Fund Transfer Services on the Home screen

  • Select Transfer to Diamond Bank

  • Select Preferred own account displayed or others to transfer to a 3rd Party.

  • View Transaction summary and confirm by selecting Confirm

  • Receipt is generated.


Maintained Beneficiaries
Transfer funds to Diamond Online maintained beneficiaries using the ATM.


Set - Up of Maintained Beneficiary on Diamond Online
See below steps to make your maintained
Diamond Online beneficiary available on the ATM for Fund Transfer.




  • Login to Diamond Online with Token

  • Select Fund Transfer on the menu list

  • Click on maintain beneficiary to show list of already maintained beneficiaries

  • Look for the beneficiary you wish to see on the ATM for Fund Transfer and Click on Modify

  • Select Template Settings

  • Then on Transaction Type Drop down - select Fund Transfer in Bank

  • Under Maintained Category Drop down - If you have your beneficiary grouped under a category, select the category

  • Select account to debit Drop down – Select from your linked account, the one you wish to debit always for this beneficiary

  • Amount - This is optional (any chosen amount is the amount that will always be transferred unless modified)

  • Beneficiary has been maintained and will appear under Maintained Beneficiaries on the ATM.





Magic Transfer
Follow the steps below to perform a Magic Transfer transaction from a Diamond ATM:




  • Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN

  • Select Magic Transfer Services on the Home screen

  • Select Magic Transfer at the top left corner of the screen

  • Select the Account to debit for the transfer and enter the amount

  • Choose a six digit password (Numbers only. You will need to send this to the beneficiary to collect funds along with the Magic Transfer Code sent to their mobile phone)

  • Enter the beneficiary's mobile number (The Magic Transfer Code will be sent to this number)

  • Transaction summary is displayed for confirmation

  • Receipt is generated with Magic Transfer Code and Amount.


NB:
There is a N20, 000 limit for each Transfer and N60, 000 daily limit. Also the service attracts N200 fee for each Magic Transfer exclusive of VAT.
Transfers must be in multiples of 1,000.


Collect Magic Transfer
Follow the steps below to collect Magic Cash Transfer funds sent to you:




  • Select Collect Magic Transfer on the ATM screen

  • Enter the Magic Transfer Code (This is sent to your mobile phone)

  • Enter the password (sent to you by the sender)

  • Transfer summary is displayed for confirmation. Press enter to confirm

  • Cash is dispensed.

  • Receipt is generated.





2015 was a significant year as it witnessed the successful roll out of Diamond Bank's technology-let retail strategy. Importantly, there are clear signs that it is working owing to the ability to achieve and scale operational efficiencies.


For example, we acquired 5,920,190 new retail customers in 2015, passed the landmark of 1 million customers acquired for Diamond Bank mobile app in February 2016. In 2015 also, we brought operating costs down by 0.5% compared to 2014. As a result, Diamond Bank has an excellent platform from which to achieve growth, profitability and shareholder returns in the year ahead.




Please contact our registrars address your enquiry using the information below:
NAME – Centurion Registrars
ADDRESS – 33c Cameron Road Ikoyi
EMAIL ADDRESS - customercare.centurionregistrars.com

Please contact our registrars address your enquiry using the information below:
NAME – Centurion Registrars
ADDRESS – 33c Cameron Road Ikoyi
EMAIL ADDRESS - customercare.centurionregistrars.com

Please contact our registrars address your enquiry using the information below:
NAME – Centurion Registrars
ADDRESS – 33c Cameron Road Ikoyi
EMAIL ADDRESS - customercare.centurionregistrars.com



The Diamond Yello product represents a partnership between Diamond bank and MTN Nigeria delivering a robust platform with diverse features synergized into one product, We wanted exclusivity but the regulators (CBN) said otherwise, Notwithstanding we still have the first movers advantage being this is the first of its kind. The product enables the bank to access the MTN customer base, which exceeds 50 million subscribers with the ease of opening account just by dialling a code. The initiative is to capture the under-banked population with a goal of reducing the cost of marketing and the strain of obtaining KYC requirements from them.

Being the first and only bank to key into this kind of initiative, we experienced some hitches with the regulators. However, the product still stands as the only one of its kind in the industry.







































KEY RATIOSQ1 2016 (%)FY 2016 (%)
Return on Equity10.67.5
Cost to Income Ratio60.660.0
Cost of Risk4.25.0
Cost of Funds3.03.0
Net Interest Margin5.86.0
Non Performing Loans7.15.0

Our retail strategy is built upon the use of greater technology and digital infrastructure, which is also of benefit to our business and corporate customers. For instance, through digitisation and the provision of efficient and seamless infrastructure, namely for payments and finance, we have removed friction from the value chain of our corporate clients. Ultimately, all of our customers are important to us and we will continue provide the best service possible to all of them.



Following an internal review, we started an organizational restructuring so that we are organized in a way that enables us to be more customer focused. More resources will be thrown in to service growth areas and this will also ensure we are more effective in delivering our retail strategy.






There are clear signs that the new strategy and initiatives to reduce costs are proving successful and are reflected in certain financial indicators. For example, operating costs for 2015 are 0.5% lower than 2014 and we acquired 5,920,190 new retail customers in 2015. Whilst there is still further progress to be made, such as the completion of our organizational restructuring to improve operations, and services for clients, we are confident that the business has an excellent platform for the future.

In all, we took provisions on about 5 Oil & Gas facilities in our total portfolio. This, however, is not an indication that the portfolio has deteriorated beyond what it was last year. On the contrary, we see that oil prices continue to inch up and we expect this trend to continue for the remaining months of the year.


The Nigerian energy sector faced particularly challenging headwinds over the course of 2015, which impacted the ability of some businesses with significant exposure to this sector to repay loans. As a result, and following a prudent review, we decided to increase impairment charges.


We have also taken further measures by tightening the criteria for loan originations in order to better align our loan portfolio with the macroeconomic conditions. As a result, we are confident that the overall quality of our loan book remains high.



Our assets in FX are not that significant to cause major change in the CAR position of the bank due to the naira devaluation.