E-mail and Text Message Fraud


Phishing is a type of scheme that uses fraudulent e-mail, web pages and text messages to gather personal, financial and sensitive information for the purpose of identity theft. Most commonly, users receive spam e-mail (mass e-mail messaging), text messages and pop-up windows that appear to come from legitimate businesses. People have been tricked by these deceptive solicitations into sharing passwords, social insurance, credit card and bank account numbers.

How phishing works

Phishing e-mails and text messages are often sent out as spam to numerous recipients and appear to come from legitimate businesses, sometimes even duplicating legitimate logos and text. Within a phishing e-mail, you may be requested to click on a link that takes you to a fraudulent site or pop-up window where you are asked to submit personal and financial information. A phishing text message may request that you send personal information back to the sender through text message or call a phone number.

In order to increase the chances of a response, messages may imply a sense of urgency or an immediate risk to bank accounts or credit cards if you fail to answer. Special offers and prizes may also be promoted as incentives.

What phishers do with your personal information

Phishers can access your accounts using your passwords and other information to withdraw money or make purchases. Personal information can also be used by phishers for other purposes in your name.

What to look for in a valid message from DIAMOND BANK

The message below illustrates some of the e-mail components that are acceptable in an e-mail coming from DIAMOND BANK. DIAMOND BANK will never send you an e-mail or text message asking you for personal or financial information.

DIAMOND BANK is continuously working to ensure your security against phishing schemes.

Any unsolicited e-mail that appears to be from DIAMOND BANK or any organization with which you do business including a request that you click a link and re-enter your personal information or password, should prompt you to contact the company directly. Type www.diamondbank.comaddress directly into your browser, instead of using the link in the e-mail. If you are unsure of the authenticity of an e-mail, please delete it.

If you receive a text message that appears to be from DIAMOND BANK with any requests to you send personal information, do not respond to it. Instead forward it to  complaints@diamondbank.com.

At DIAMOND BANK, we go to great lengths to protect your personal information and ensure DIAMOND  Online Banking is secure. If you ever doubt the legitimacy of any e-mail or text message claiming to originate from DIAMOND BANK, please call.

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