Terms & Conditions

Terms & Conditions

Web Content and Materials

PLEASE READ THESE TERMS AND CONDITIONS. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF USE OF THIS WEBSITE. BY CONTINUING ON THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS STATED IN BELOW AND THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AND ANY CHANGES WILL BE INCORPORATED INTO THE TERMS AND CONDITIONS POSTED TO THIS WEBSITE FROM TIME TO TIME. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE. PLEASE NOTE THAT IF YOU ARE AN EXISTING DIAMOND BANK PLC CUSTOMER, THESE TERMS WILL APPLY IN ADDITION TO THOSE CONTAINED IN YOUR ACCOUNT OPENING DOCUMENTATION AND CUSTOMER AGREEMENT. ALL DIAMOND BANK PLC PRODUCTS AND SERVICES ARE ALSO SUBJECT TO ADDITIONAL SEPARATE TERMS AND CONDITIONS WHICH GOVERN THEIR USE.

References to "you" or "your" are references to any person accessing this web-site.

References to "we", "us" or "our" are references to Diamond Bank Plc.

References to "Subsidiaries" are references to Diamond Bank Plc duly incorporated Subsidiary Companies which are in existence from time to time.

References to "Login ID" means the access code with which you access restricted sections of the site and which is given to you by the bank but which cannot on its own be used to access the restricted sections of the site.

"Password" means the access code with which you access certain restricted sections of the site and which is known to you only. The Password is used in conjunction with the Login ID.

"Account" means a current or savings account or other account maintained with us at any of our branches in Nigeria.

"Mailing Address" means the customer's mailing address in our records.

"Instruction" means the customer's request to us for banking services.

Unauthorized use of Diamond Bank Plc's Website and systems including but not limited to unauthorized entry into Diamond Bank Plc's systems, misuse of passwords, or misuse of any information posted to this site, is strictly prohibited.

You acknowledge that Diamond Bank Plc may disclose and transfer any information that you provide through this Website to (i) any company that is a subsidiary of Diamond Bank Plc, its affiliates agents or information providers; (ii) to any other person or entity with your consent; or (iii) if we have a right or duty to disclose or are permitted or compelled to so disclose such information by law. You consent to the transmission, transfer or processing of such information to, or through, any country in the world, as we deem necessary or appropriate (including to countries outside West Africa), and by using and providing information through this Website you agree to such transfers. Use of this Website may be monitored, tracked and recorded. Anyone using this Website expressly consents to such monitoring, tracking and recording.

By using and continuing on our website, you accept these terms, conditions and disclaimer in full; accordingly, if you disagree with these terms, conditions and disclaimer or any part thereof, you must not use our website.

This website is provided “as is” without any representations or warranties, express or implied. Diamond Bank Plc makes no representations or warranties in relation to this website or the information and materials provided on this website.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Banking Services on this site (Internet Banking)

Diamond Bank Plc provides certain banking services on the site which include but are not limited to

  • Balance enquiry
  • Account activity enquiry
  • Statement download
  • Interest rate inquiry
  • FX rate enquiry
  • Funds Transfer
  • Bills payments

The Login ID and Password are required for you to successfully carry out any of the banking transactions listed above

Under no circumstances shall you allow any body access to your account through the service by divulging your Login ID and Password to a third party.

You understand that your Login ID and Password are used to give instructions to the bank and accordingly undertake:

  1. That Diamond Bank Plc is irrevocably authorized to comply with any instructions given to the bank through this site and it is agreed that such instruction shall be irrevocably deemed to be your instruction.
  2. You hereby agree to change your Password immediately you are made aware that it has become known to someone else.
  3. Diamond Bank Plc is exempted from any form of liability whatsoever for complying with any or all instruction(s) given by means of the customer's Login ID and Password and accordingly, the bank shall not be responsible for any fraudulent, duplicate or erroneous instructions given by means of the customer's Login ID and Password.
  4. Diamond Bank Plc is expressly exempted from any liability arising from unauthorized access to your account and/or data as contained in the bank's records, which arises as a result of your inability and/or otherwise to safeguard your Login ID and Password and/or failure to log out of the system completely by allowing on screen display of your account information.
  5. Diamond Bank Plc is further relieved of any liability as regards breach of duty of secrecy arising out of your inability to observe and maintain the secrecy of your Login ID and Password.
  6. Diamond Bank Plc is further relieved of any liability for loss that may arise as a result of acts of hackers and other unauthorized access to your account via the service.
  7. You hereby agree to urgently notify Diamond Bank Plc immediately upon your suspicion that the confidentiality of your Login ID and Password are compromised.
  8. You hereby irrevocably accept responsibility for any fraud, loss and/or liability to the bank or third party arising from usage of your Login ID and Password on this website.
  9. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

You must not:

  1. Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
  2. Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  4. Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
  5. Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
  6. Use data collected from our website to contact individuals, companies or other persons or entities.
  7. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
  8. Republish material from our website (including republication on another website);
  9. Sell, rent or sub-license material from our website;
  10. Show any material from our website in public;
  11. Exploit material from our website for a commercial purpose; or
  12. Redistribute material from our website

Copyright Notices

The works of authorship contained in the diamondbank.com Website, including but not limited to all design and text, are owned, except as otherwise expressly stated, by Diamond Bank Limited or one of its subsidiaries and may be copied, displayed or used by you in whole or in part with the express written consent of Diamond Bank Plc.

Trademark Notices

The Diamond Bank Plc logo is a registered trademark of Diamond Bank Plc.

Web Content and Materials

The information contained in this website is believed to be reliable, but Diamond Bank Plc does not warrant its completeness, timeliness or accuracy. The information on the Website is not intended as an offer or solicitation for the purchase of Diamond Bank Plc shares, or any other security.

We reserve the right to change these terms and conditions at any time without notice to you, by updating this posting and your continued access to or use of this site will constitute your acceptance of any such changes.

Use of Our Site

We may in our sole discretion terminate your access to or use of this Site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this Site.

You agree not to engage in any activities related to the Website that are contrary to applicable laws, regulations or the terms of any agreements you may have with Diamond Bank Plc.

Diamond Bank Plc or its subsidiaries may discontinue or make changes in the information, products or services described herein at any time without prior notice to you and without any liability to you. Any dated information is published as of its date only, and we do not undertake any obligation or responsibility to update or amend any such information.

Use of Personal Information

By subscribing to our website, you may from time to time receive our promotional e-newsletters and SMS on happenings in Diamond Bank and its subsidiaries.

Disruption of Service

Access to the Website may from time to time be unavailable, delayed, limited or slow due to, but not restricted to the following factors:

  • Force majeure
  • Labour Strike Actions
  • hardware failure
  • software failure
  • overload of system capacities
  • interruption of power supply or other utilities
  • government or regulatory restrictions, court or tribunal rulings, amendment of legislation or other human intervention
  • any other cause whatsoever beyond the control of Diamond Bank Plc.

Links to Other Sites

Where we provide links to non-Diamond Bank Plc internet websites, such links are provided solely as pointers to information on topics that may be useful to the websites and such links are not an endorsement by us of any products or services in such websites. You use such links entirely at your own risk and we accept no responsibility or liability for the content or use of such websites. We have not verified the truth or accuracy of any content of such websites and therefore make no warranties whatsoever, either express or implied, concerning the content of such sites, nor does Diamond Bank Plc warrant that such site is free from viruses or other contamination.

No third party is permitted to link any other website to this Site without obtaining our prior written consent.

LIMITATION OF LIABILITY

Although we have taken all reasonable care to ensure that the information provided on this site is accurate, we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information. Diamond Bank Plc and third party data providers are not providing any warranties and representations whatsoever regarding the website. Further, Diamond Bank Plc will not be liable for any errors or omissions in the materials and information provided on the website or for any delay, difficulty in use, inaccuracy of information, computer viruses, other defect in this website or your inability to use this website to your satisfaction. No license to the user is implied in these disclaimers.

Nothing herein shall be interpreted as limiting or reducing Diamond Bank Plc's obligations to customers in accordance with applicable laws in force in the Federal Republic of Nigeria and banking and other financial institutions regulations that may be laid down from time to time.

Under no circumstances will Diamond Bank Plc be liable for any lost profits or any form of damages arising out of any use of or inability to use the website or any portion thereof, regardless of whether Diamond Bank Plc has been informed of the likelihood of such damages occurring and regardless of the form of action, whether in contract, tort, or otherwise.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

These terms and conditions are for our benefit and your benefit, and these terms and conditions are not intended to benefit or be enforceable by any third party.

The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.

Copyright Notices

The works of authorship contained in this website, including but not limited to all design and text, are owned, except as otherwise expressly stated, by Diamond Bank Plc and must not be copied, displayed or used by you in whole or in part.

Enforceability

Where any of these terms and conditions are held unenforceable, the remaining terms and conditions shall be unimpaired and the unenforceable terms or conditions shall be replaced by such enforceable term or condition as comes closest to the intention underlying the unenforceable term or condition. These Terms and Conditions shall be subject to any other agreements you have entered into with Diamond Bank Plc.

Governing Law

The use of this website and the terms and conditions of this disclaimer shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria.

Our details

This website is owned and operated by Diamond Bank Plc.

We are registered in Nigeria under registration number RC: 161996 and our registered office is at Plot 4 Block V BIS Way Oniru Estate, Victoria Island, Lagos State of Nigeria.

You can contact us by using our website contact form, by email to enquiries@diamondbank.com or by telephone on 0700 300 0000