ONE STOP ATM BANKING

Our ATMs have evolved to offer you more than just cash withdrawals: you can now perform a wide range of banking transactions conveniently at any Diamond ATM

DIAMOND MAGIC CASH – Our card-less service that empowers you to use Diamond ATMs without your debit card.

How It Works

  • Text ATM to 30811 from the registered mobile number maintained on your account to generate a six digit magic code
  • Go to any Diamond Bank ATM and select the Magic Cash option
  • Enter your registered mobile number with prefix +234
  • Enter the six digit Magic Code you received on your registered mobile number
  • Enter your Magic PIN (4 digits) and proceed to transact (For first time users, you will need to create the Magic PIN during the first transaction alone)

NB:

  • Magic Cash is only available to Diamond Bank customers and can only be accessed at Diamond Bank ATMs.
  • To subscribe, visit the nearest Diamond branch or call the Contact Centre for guidance.

DIAMOND MAGIC TRANSFER - Send money to non-bank account holders. Beneficiaries can simply and easily collect funds at the ATM.

a. Magic Transfer: Follow the steps below to perform a Magic Transfer transaction from a Diamond Bank ATM:

  • Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN
  • Select Magic Transfer Services on the Home screen
  • Select Magic Transfer at the top left corner of the screen
  • Select the Account to debit for the transfer and enter the amount
  • Choose a six digit password (Numbers only. You will need to send this to the beneficiary to collect funds along with the Magic Transfer Code sent to their mobile phone)
  • Enter the beneficiary's mobile number (The Magic Transfer Code will be sent to this number)
  • Transaction summary is displayed for confirmation
  • Receipt is generated with Magic Transfer Code and Amount.

NB:

  • There is a N20, 000 limit for each Transfer and N60, 000 daily limit. Also the service attracts N200 fee for each Magic Transfer exclusive of VAT.
  • Transfers must be in multiples of 1,000.

 

b. Collect Magic Transfer: Follow the steps below to collect Magic Cash Transfer funds sent to you:

  • Select Collect Magic Transfer on the ATM screen
  • Enter the Magic Transfer Code (This is sent to your mobile phone)
  • Enter the password (sent to you by the sender)
  • Transfer summary is displayed for confirmation. Press enter to confirm
  • Cash is dispensed.
  • Receipt is generated.

3. FUNDS TRANSFER SERVICES - Transfer funds to any Diamond account (Own and Third Party).

a. Fund Transfer to Own Account/3rd Party within Diamond Bank - Follow the steps below to transfer funds to your other accounts/3rd Party accounts in Diamond Bank.

b. Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN

  • Select Fund Transfer Services on the Home screen
  • Select Transfer to Diamond Bank
  • Select Preferred own account displayed or others to transfer to a 3rd Party.
  • View Transaction summary and confirm by selecting Confirm
  • Receipt is generated.

b. Maintained Beneficiaries – Transfer funds to Diamond Online maintained beneficiaries using the ATM.
(a) Set - Up of Maintained Beneficiary on Diamond Online - See below steps to make your maintained
Diamond Online beneficiary available on the ATM for Fund Transfer.

  • Login to Diamond Online with Token
  • Select Fund Transfer on the menu list
  • Click on maintain beneficiary to show list of already maintained beneficiaries
  • Look for the beneficiary you wish to see on the ATM for Fund Transfer and Click on Modify
  • Select Template Settings
  • Then on Transaction Type Drop down - select Fund Transfer in Bank
  • Under Maintained Category Drop down - If you have your beneficiary grouped under a category, select the category
  • Select account to debit Drop down – Select from your linked account, the one you wish to debit always for this beneficiary
  • Amount - This is optional (any chosen amount is the amount that will always be transferred unless modified)
  • Beneficiary has been maintained and will appear under Maintained Beneficiaries on the ATM.

(b) Maintained Beneficiaries – Transfer at the ATM
c. Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN

  • Select Fund Transfer Services on the Home screen
  • Select Beneficiary Name from the list of set-up beneficiaries
  • Enter the Amount you wish to transfer.
  • View Transaction summary and confirm by selecting Confirm
  • Receipt is generated.

Bills Payment – Top up your airtime and make bills payments for various services such as Cable TV (DSTV etc.), Utility Bills etc.

  • Insert the Diamond Debit card or use Magic Cash to access the ATM, then enter your PIN
  • Select Bills Payment on the Home screen
  • Select the type/group of Bills you want to pay (Air Time top up, Cable Tv, Utility etc.)
    For Airtime Top;
  • Select specific Telco, Etisalat, MTN, GLO, Airtel etc.
  • Enter the mobile number you wish to recharge
  • Transaction summary is displayed for confirmation
  • Receipt is generated and your mobile number recharged.

For Cable Tv;

  • Select the Specific Cable Tv, DSTV, MyTv, GoTv etc.
  • Enter your smartcard number
  • Transaction summary is displayed for confirmation
  • Receipt is generated and your cable account credited instantly.

Follow the same process for other Bills payment.

Cards Off/ Cards On - Secure your debit cards by sending an sms to deactivate and reactivate them.

  • To deactivate send “Cards off” to 30811
  • To reactivate “Cards on” to 30811.
  • Once successful, you will receive an sms that “your request was submitted successfully”
  • Sms must sent from your registered mobile number with the bank.
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Reasons To Use Diamond ATM

Availability

It is open 24 hours daily and all the days of the week.

Convenience

It is easy to use and no human interface is required, Customer can use the service at their own pace

Accessibility

Diamond ATMs are easily accessible as they are located in all Diamond Bank branches and in some non-Diamond Bank locations

Secured

Diamond ATMs are much secured, as we have shelters covering our ATMs to ensure customer’s privacy.

Cost Effective

It is a lot cheaper to transact with Diamond ATM than visiting the branch

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ATM Banking Made Easy

  • Cash withdrawals
  • Balance enquiries
  • Fund Transfer
  • Magic Transfer
  • Bills Payment
  • Cash Deposit
  • Magic Cash Services
  • Pin change
  • IPIN Change
  • Hot line to contact centre
  • ATM locations

How can I be enabled to use the Diamond ATM?

In order to be able to use the Diamond ATM, you must operate an account with Diamond Bank, as soon as you open an account with the Bank you are issued a debit Card and also enabled to use other services on our ATM, while for services like the Magic Cash you can activate it yourself on your Diamond online, Diamond Mobile App or you visit the nearest Diamond Branch.

PIN Change

  • You need to change your PIN the first time you use your card
  • You can change your PIN whenever you want, especially if you think someone else may know it

IPIN Change

  • You can generate/Change Internet PIN (for web and internet payment) for your VISA debit / credit card.

Find your nearest ATM

  • Click here to find your nearest ATM

Hot-Line to Contact Centre

  • If you need help using the ATM please use the telephone provided to connect to our contact centre
  • You can also reach them on 0700 300 00000.

For Additional Guide and FAQs

On how to use value added services like
Magic Cash, Magic Transfer, Fund Transfer and Bills Payment, Cash Deposit on Diamond ATM Please click HERE

Subscribe now

Submit your completed form at any Diamond branch nationwide