Retail Customers

As a retail customer, you are automatically enabled to generate your onetime passcode (OTPs) via the system by clicking on the Request Passcode button. However retail customers have the option of using either the Hardware or Software token for onetime passcode (OTP) generation but not both.

Corporate Customers

We require that all corporate customers use the hardware tokens for onetime passcode (OTP) generation to be able to access the Diamond Online Banking Service.