Online Banking Safety Tips

Here are some simple tips that you can follow to ensure that your online banking experience is safe and hassle free.

• Keep your information confidential

• Changing your password

• Look for the lock icon

• Use a firewall

• Use Direct Deposit

• Shop with Verified by Visa

• Install security updates

• Privacy policies

• Safe computing practices

• Online security

• Clear your cache

Keep your passwords, Personal Identification Number (PIN) and card numbers confidential

Do not share your DIAMOND BANK Online Banking password or ATM machine Personal Identification Number (PIN) with anyone. Giving your password or PIN to another person or company places your finances and privacy at risk.

Change your password regularly and use a different password than you use for other websites. Make it difficult for others to guess your password by using a combination of letters and numbers in your password. If you think someone knows your password, change it right away.

Never share, disclose, or provide your card number or password to another party or website other than DIAMOND BANK. DIAMOND BANK will never send you an e-mail requesting this information.

Look for the lock icon

Before entering personal information on a website, look for the "lock" icon in your browser. A closed lock or padlock indicates that the website you are on is secure.

Use a firewall

When your computer is connected to the Internet, it is vulnerable to attack. Although this is a problem for all types of Internet connections, DSL and cable modem connections are more vulnerable because they offer an "always on" capability. You can help protect your computer from attack by using a personal firewall. Personal firewalls can be software, hardware, or both, and create a barrier to attacks.

Microsoft Windows and Apple MacOS X both include automatically activated firewalls. If you are not sure your system has an activated firewall go to the appropriate site below to learn more.

Microsoft Windows XP: Configure the Internet Connection Firewall
Apple MacOS X: Enable MacOS 10.4 firewall protection

Direct Deposit and DIAMOND BANK Online Banking

You can arrange with your employer to have your salary deposited directly to your DIAMOND BANK account so you can prevent lost or stolen cheques. With DIAMOND Online Banking, you can also set up recurring transfers and payments from your DIAMOND BANK account so that your obligations are met automatically.

Shop with Verified by Visa

Verified by Visa protects your DIAMOND Visa Credit Card with a password. Once you set up your Verified by Visa Pin, you will be prompted for it when you use your DIAMOND Visa Credit Card to make online purchases and payments to merchants.

Install security updates

Most personal computers use the Microsoft Windows and Apple MacOS operating systems. The makers of these systems regularly issue security updates to protect against new and emerging threats. You should download and install security updates regularly or configure your operating system to automatically check for new updates.

Windows: To download the latest Microsoft Windows updates, visit Windows
MacOS X: Choose "Software Update" from the Apple menu.

Safe Computing Practices

With DIAMOND Online Banking, you can manage almost all of your everyday banking, anywhere you have Internet access, using your laptop or a trusted computer terminal.

Important tips:

• When you're traveling, always use a trusted computer whenever possible

• Never leave your computer unattended once you have signed on to DIAMOND Online Banking

• After completing your transactions, ensure that you sign out of DIAMOND Online Banking and close your browser

• If you are using an older version of Internet Explorer we recommend that you upgrade to Internet Explorer 7.

Online Security

We want you to be confident when accessing your financial information online. DIAMOND BANK uses multiple layers of protection to increase your security while using DIAMOND Online Banking or accessing your investment accounts online.

Web browser encryption

Web browsers use encryption to communicate securely over the Internet. You must have a browser with 128-bit encryption to use DIAMOND Online Banking. All of the browsers supported by DIAMOND Online Banking and these online services offer 128-bit encryption.

Session timeout

To protect you further, your online session will end after a period of inactivity. If you wish to continue accessing your online banking , you will have to sign on again. You should always sign off when you are done and, if using a computer that isn't your own.

For further enquires, please call our 24/7 Contact Centre on 0700-300-0000. You can also send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit any Diamond Bank Branch near you.