Diamond Token User Guide
Diamond TOKEN is a security device which is used to generate one-time password (OTP). The Diamond Token (which comes in 2 variants) may have gotten to you as either: Physical hardware token Or Software token which would have come to you as an SMS from Diamond Bank with a link to download.
The Hardware token is a small physical device which is used to generate one-time password (OTP) on the device itself. Users are required to set their token PIN themselves upon receipt. The PIN is to be used anytime the user wants to generate a token (pass code).
The software token is installed on your mobile phone. This is used to generate a one-time password (OTP). The software token requires a local password and it is self defined by the user. This password is required anytime the user wants to generate a token (pass code).
Activating your Token:
To activate your Hardware Token:
Step 1: Press the play button at the bottom right of the device you have received to turn it ON
Step 2: PIN --- Enter the 4 digits activation PIN above
Step 3: NEW PIN --- Choose any 4 digits PIN of your choice (This is your Token password/PIN for OTP generation)
Step 4: CONF PIN --- Reconfirm your chosen 4 digits PIN (screen presents you with a message APPL 1)
Step 5: Press key 1 to generate 6 digits OTP for your Log In
With your password, you can always obtain your one-time pass code (OTP) any time you need to log into your Internet banking account.
To generate a Token from your Hardware to Login to Diamond Online Banking, use the steps below:
Step 1: Press the play button at the bottom right of the device to SWITCH ON your token
Step 2: Enter your 4 digit password/PIN - screen presents you with a message APPL 1
Step 3: Press key 1 â€“ 6 digits OTP is generated (Token ID for Log In)
Software Token -This is dispatched via an SMS with a download link to your registered mobile number. The SMS comes with an activation ID/serial number and activation code on userâ€™s mobile phone (JAVA Enabled phones-phone must have internet access) .Upon a successful installation of the software, a user is required to activate the token via any of these modes:
Automatic mode: This requires user to insert the activation ID/serial no and password sent to you via SMS. User is required to choose a local password (not less than 6 numerical figures).
Manual mode: This requires user to insert the activation ID/serial no. and 20 digits activation code sent to you via SMS. User is required to choose a local password (not less than 6 numerical figures).
Your software is ready for use.
How to use your software Token:
Step 1: Load your software Token
Step 2: Select and click on One Time Password
Step 3: Put in your local password and click your phone ok button- OTP appears.
Please note that your Software Tokens would generate invalid OTP after 3 wrong PASSWORD inputs. In the event of this, a reactivation process is required.
Reactivation/Reset of your Software Token â€“ this option allows you to reset your software token when your local password has been forgotten.
Software Token Reactivation/Reset Process
Step 1: Load your Token application
Step 2: Go back 1 step to APPLICATIONS
Step 3: Select Settings
Step 4: Select REACTIVATE
Step 5: Select MANUAL
Step 6: Enter your Activation Code
Step 7: Enter your new local password (reactivation password not required)
Step 8: You have been unlocked and can use the Token to generate valid OTP now.