DIAMOND ONLINE BANKING
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Diamond Token User Guide

Diamond TOKEN is a security device which is used to generate one-time password (OTP). The Diamond Token (which comes in 2 variants) may have gotten to you as either: Physical hardware token Or Software token which would have come to you as an SMS from Diamond Bank with a link to download.

The Hardware token is a small physical device which is used to generate one-time password (OTP) on the device itself. Users are required to set their token PIN themselves upon receipt. The PIN is to be used anytime the user wants to generate a token (pass code).

The software token is installed on your mobile phone. This is used to generate a one-time password (OTP). The software token requires a local password and it is self defined by the user. This password is required anytime the user wants to generate a token (pass code).

Click Here to Download Diamond Token Application Form

Activating your Token:

To activate your Hardware Token:

Step 1: Press the play button at the bottom right of the device you have received to turn it ON

Step 2: PIN --- Enter the 4 digits activation PIN above

Step 3: NEW PIN --- Choose any 4 digits PIN of your choice (This is your Token password/PIN for OTP generation)

Step 4: CONF PIN --- Reconfirm your chosen 4 digits PIN (screen presents you with a message APPL 1)

Step 5:  Press key 1 to generate 6 digits OTP for your Log In

With your password, you can always obtain your one-time pass code (OTP) any time you need to log into your Internet banking account.

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To generate a Token from your Hardware to Login to Diamond Online Banking, use the steps below:

Step 1: Press the play button at the bottom right of the device to SWITCH ON your token

Step 2: Enter your 4 digit password/PIN - screen presents you with a message APPL 1

Step 3: Press key 1 – 6 digits OTP is generated (Token ID for Log In)

 

Please note that your Token would be automatically locked after 5 wrong PIN inputs. In the event of a Token lock, kindly send a mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Software Token -This is dispatched via an SMS with a download link to your registered mobile number. The SMS comes with an activation ID/serial number and activation code on user’s mobile phone (JAVA Enabled phones-phone must have internet access) .Upon a successful installation of the software, a user is required to activate the token via any of these modes:

Automatic mode: This requires user to insert the activation ID/serial no and password sent to you via SMS. User is required to choose a local password (not less than 6 numerical figures).

Manual mode:  This requires user to insert the activation ID/serial no. and 20 digits activation code sent to you via SMS. User is required to choose a local password (not less than 6 numerical figures).

Your software is ready for use.

Click Here to Download Software Token for Blackberry Phones

Click Here to Download Software Token for Java Enabled Phones

Click Here to Download Software Token for Android Enabled Phones

 

How to use your software Token:

Step 1: Load your software Token

Step 2:  Select and click on One Time Password

Step 3: Put in your local password and click your phone ok button- OTP appears.

 

Please note that your Software Tokens would generate invalid OTP after 3 wrong PASSWORD inputs. In the event of this, a reactivation process is required.

Reactivation/Reset of your Software Token – this option allows you to reset your software token when your local password has been forgotten.

 

Software Token Reactivation/Reset Process

Step 1: Load your Token application

Step 2: Go back 1 step to APPLICATIONS

Step 3: Select Settings

Step 4: Select REACTIVATE

Step 5: Select MANUAL

Step 6: Enter your Activation Code

Step 7: Enter your new local password (reactivation password not required)

Step 8: You have been unlocked and can use the Token to generate valid OTP now.

For further enquires, please call our 24/7 Contact Centre on 0700-300-0000. You can also send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or visit any Diamond Bank Branch near you.

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