FAQs

Frequently Asked Questions

Diamond Internet Banking FAQS

What is Diamond Online?

Diamond Online is our Internet Banking Service which allows 24/7 access to your account from the convenience of your home, office or any location all over the world. To use this service, all you need is an internet enabled phone, PC or Laptop.

How secure is my account using the Diamond Online?

The Diamond Online is very safe as it has different levels of authorization that ensure your banking transactions and information remain private. The service utilizes your Username and password to provide secure access to the account and a second (and higher) level of protection by using your Token for sensitive transactions that require an extra level of security such as interbank funds transfers, Bill payments, etc.

Can I initiate a transfer without a Token?

Yes, you can initiate an instant transfer to your maintained beneficiaries in Diamond Bank and a 24-hour transfer to your already maintained beneficiaries in other Banks.

How much does a Token cost?

The Software token cost N1,500 while the Hardware Token cost N3,500.

I have misplaced my Hardware Token?

Immediately, change your Diamond Online Password and call our Contact Centre on 07003000000 to disable the old Token and request for a replacement.

How do I change my password?

  • Click on ‘Log in without token’
  • Select the “Request or Forgot Password’ option
  • Enter your User Name (Internet Banking ID)
  • Enter your Registered Mobile Number (Please include country code e.g. +234)
  • Enter the last four digits of any of the account numbers linked to your Username
  • A temporary password will be sent to your registered mobile number
  • Go back to the login page to enter the temporary password
  • Enter your preferred password

 

How do I get my Software Token activation details?

Upon request for the Software token, Activation details will be sent to your registered mobile number. However, you can call our Contact Centre on 07003000000 or visit any Diamond bank branch near you to request for the Activation details.

 

Can I link a single token to all my accounts on the Diamond Online platform?

Yes, a single token can be linked to all your accounts with the same Internet Banking ID (User ID).

How much will I be charged for using the Diamond Online?

Free

What is a NEFT transfer?

This means Next Day Funds Transfer which takes 24 working hours for your beneficiary to receive funds i.e. the next business day.

Can I view multiple accounts on Diamond Online?

Yes, you can request to link all your accounts to the same Internet Banking ID.

What is the maximum I can transfer on the Diamond Online per day?

  • Individual Account: N5,000,000 daily except Diamond Savings/Lite account that has a maximum of N500,000.
  • Business Accounts: N10,000,000

How do I increase my daily transfer limit?

This can be increased up to a maximum of N500, 000. Go to the Self-Service option on your Diamond Online.

  • Login to Diamond Online and click on the Other Services icon,
  • Select “Self-service” option,
  • Input your Username and OTP generated from your Token
  • Select “Transfer Limit Maintenance”
  • Select Modify beside any of the limit options - Intrabank Transfer Limit (for transfers to Diamond Bank accounts) and Interbank Transfer Limit (for transfers to other bank accounts).
  • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
  • Input your pin and confirm. This automatically updates your transfer limit.

NB: To set a limit above N500,000, please download the Diamond Online Transfer limit form, print, fill, scan and send to enquiries@diamondbank.com along with a copy of your valid ID OR visit the nearest Diamond Bank branch to fill the Diamond Online transfer limit form.

I have compromised my login details:

Immediately change your password on Diamond Online AND call the Contact Centre on 07003000000 to deactivate your profile. Diamond Bank will never ask you to click on any link that requires you to enter your Internet Banking ID and Password DO NOT provide your login details to anyone via email, SMS or any other means.

Is my Diamond Mobile App User ID the same as my Diamond Online User ID?

Yes, but you can have different password/pin for the platforms

“Invalid token”

Kindly call our Contact Centre on 07003000000 for a quick token reset.

 

“Diamond Online Profile disabled”:

Send a duly signed and dated hand-written instruction to enquiries@diamondbank.com requesting to have your profile reactivated along with a valid means of identification OR submit your instruction at any Diamond Bank branch near you.

Forgotten Password?

  • Click on ‘Log in without token’
  • Select the “Request or Forgot Password’ option
  • Enter your User Name (Internet Banking ID)
  • Enter your Registered Mobile Number (Please include country code e.g. +234)
  • Enter the last four digits of any of the account numbers linked to your Username
  • A temporary password will be sent to your registered mobile number
  • Go back to the login page to enter the temporary password
  • Enter your preferred password

 

  • Your password has been changed successfully

Failed Transfer / Bill Payment?

We are sorry to hear this. Please be assured that all failed transfers are automatically reversed on the next business day. If you are yet to be refunded after 24hrs, kindly click HERE to provide details of your transaction. Category: Payment & Settlement, Sub-Category: Failed Instant Payment (Online) OR Failed Bill Pay (Online).

How secure is the Diamond Mobile App?

The Diamond Mobile App is very safe as it has different levels of authorization that ensures your banking transactions and information remain private. The service utilizes your username and password to provide secure access to the account and a second (and higher) level of protection by using your four-digit PIN.

How to Register:

Download the Diamond Mobile App from i-Tunes App Store, Google Play, Windows App Store and Blackberry Markets and the app icon will automatically appear on your device.

Click on the icon to open application. Select register and follow the three steps to authenticate your details.
Register with Internet Banking ID:

  • Step 1: Input your Diamond Online user ID (Internet Banking User ID) and any of your account numbers then select submit. A registration code will be generated and sent to your registered phone number as an SMS.
  • Step 2: Enter the registration code sent to your phone number and select submit
  • Step 3: Choose a password (not less than six characters) which you will use to access this service at any time, reconfirm your password; choose a four-digit pin for transactions, reconfirm your pin and select confirm.

OR

Register with Debit Card:

  • Step 1: Input your 16-digit Diamond Debit card number and account number then select submit. The Diamond Online User ID and registration code will be generated and sent to your registered phone number as an SMS.
  • Step 2: Input the Diamond Online User ID and registration code received and select submit.
  • Step 3: Choose a password (not less than six characters) which will be used to access this service at any time, reconfirm password; choose a 4digit pin for transactions, reconfirm pin and select confirm.

 

I have not received the registration code

The registration code will be sent to your registered mobile number, it is valid for 10 minutes and could be delayed due to Telco issues, please be patient for some minutes. If you do not receive the code after 10 minutes, please call our Contact Center on 07003000000 OR Email enquiries@diamondbank.com.

Do I need a token for the Mobile App?

No, you do not need a token. Only your four-digit PIN is required to complete a transaction.

Are transfers on the Mobile App instant?

Yes, transfers initiated via the Mobile App are instant.

How do I get my Internet Banking ID?

Please visit the nearest Diamond Bank branch to request for your Internet Banking ID. You can also use the ‘Forgot Login Details’ option on the Diamond Mobile App Login Page, you will be requested to enter your 16-digit debit card number and account number. For customers in diaspora, Kindly call 07003000000

Can I view more than one account on the Diamond Mobile App?

Yes. You can request to link all your accounts to the same Internet Banking ID.

How do I increase my daily transfer limit?

  • This can be increased up to a maximum of N500,000. Go to the Self-Service option on your Diamond Mobile App
  • Login to the Mobile App and click on the home icon
  • Select “Self-service” option
  • Select “Limit Maintenance”
  • Select your account, or any of your accounts if you have multiple accounts linked to your user ID
  • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
  • Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts)
  • Input your pin and confirm. This automatically updates your transfer limit.

What is the daily maximum amount I can transfer from my account via the Diamond Mobile App?

  • Individual Account: N5,000,000 daily except Diamond Savings/Lite account that has a maximum of N500,000.
  • Business Accounts: N10,000,000

 

I can’t remember my PIN, what do I do?

Please visit the nearest Diamond Bank branch for a PIN reset.

What services are available on the Diamond Mobile App?

The following features are available on the Diamond Mobile App:

  • Funds Transfer within and outside Diamond Bank
  • Airtime Top-up
  • Diamond Money Transfer (non-Diamond Bank account holder)
  • Bills Payment (Cable TV, Internet Service, Electricity bills, LCC, Education, Lottery & Betting etc.)
  • Foreign Currency Transfer (Local and International)
  • Search, Book and Pay for International and Local flights
  • eSUSU (insert a link to eSUSU FAQs)
  • Self Service (Debit Card Request, BVN maintenance, Generate Transfer receipt, Activate/Deactivate Magic Cash)
  • Account statement request
  • Cheque services (Stop Cheque, confirm Cheque and New Cheque request)
  • Disable & Enable Debit cards
  • Credit Card repayment
  • Events and Movie Tickets Purchase (Movie preview also available)

I have compromised my login details:

Immediately change your password and PIN on the Diamond Mobile App AND call the Contact Centre on 07003000000 to deactivate your profile. Diamond Bank will never ask you to click on any link that requires you to enter your Internet Banking ID, Password and four-digit PIN. DO NOT provide your login details to anyone via email, SMS or any other means.

Is my Diamond Mobile App Internet Banking ID the same as my Diamond Online ID?

Yes

Failed Transfer / Bill Payment?

We are sorry to hear this. Please be assured that all failed transfers are automatically reversed on the next business day. If you are yet to be refunded after 24hrs, kindly click HERE to provide details of your transaction. Category: Payment & Settlement, Sub-Category: Failed Instant Payment (Mobile) OR Failed Bill Pay (Mobile).

“User already registered”

This means your profile has been registered on another device. Select the “Changed Device?”

New device detected

Follow the steps below:

  • Select the ‘Changed device?
  • Select ‘Register on a new device’
  • Input your Internet Banking ID, Password and Pin
  • Input the verification code that has been be sent to your registered mobile number

“Unable to locate record”

You will need to “Register” afresh with your Internet banking ID.

“NIP limit has not been set”

Kindly download the Diamond Online Transfer limit form, print, fill, scan and send to enquiries@diamondbank.com along with a copy of your valid ID OR visit any branch closest to you to fill the Diamond online transfer limit form

‘User Authentication Failed, invalid credentials’:

An incorrect password is being entered. You can reset your password by

  • Select ‘Forgot Login Details'
  • Select Forgot Password
  • Enter Internet Banking ID, PIN and continue
  • A temporary password will be sent to your registered mobile number
  • Enter the temporary password
  • Choose a new password which must not be less than 6 characters
  • Confirm the new password
  • Congrats! Your password has been changed successfully

Forgotten password?

  • Select ‘Forgot Login Details'
  • Select Forgot Password
  • Enter Internet Banking ID, PIN and continue
  • A temporary password will be sent to your registered mobile number
  • Enter the temporary password
  • Choose a new password which must not be less than 6 characters
  • Confirm the new password
  • Congrats! Your password has been changed successfully

'Account locked – Password limit reached’

This means an incorrect password has been entered more than 5 times. Please visit the nearest Diamond Bank branch for a Password reset.

'User Authentication Failed, invalid credentials Invalid PIN’

A physical verification will be required, kindly visit the nearest Diamond Bank branch for to reset your pin.

“Transfer limit cannot be exceeded”

This means you are trying to transfer more than the daily limit set on your account. You can increase your daily transfer limit up to a maximum of N500,000, go to the Self-Service option on your Diamond Mobile App.

  • Login to the Mobile App and click on the home icon,
  • Select “Self-service” option,
  • Select “Limit Maintenance”
  • Select your account, or any of your accounts if you have multiple accounts linked to your user ID.
  • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
  • Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts).
  • Input your pin and continue. This automatically updates your transfer limit.

“User Profile not allowed”

Kindly visit the nearest Diamond Bank branch for a self-verification to reactivate your profile.

Debit Card

How do I get a Dedit card?

You can request for card replacement via the following options
Dialing *426# on your registered mobile number and following the prompt. This will be delivered to your domiciled branch in 3 business days.
Via your Diamond Mobile App:
• Select Self Service
• Select Debit Card Request
• Select the account
• Select reason for new card
• Select your preferred pick-up branch
• Enter your Mobile App pin.
• Your new card will be available for pick up in 3 business days
Call the Contact Centre on 07003000000 OR at the nearest Diamond Bank branch.

How much for a Naira Debit Card?

N1,000 plus VAT N50.

How do I cancel my lost / stolen Naira Debit Card?

Use the Diamond Mobile App by following these steps:
• Login to your Diamond Mobile App
• Select Cards and Cheque
• Select Manage Debit Cards
• Select the Account number
• Enter your Mobile App four-digit PIN.
• From your registered mobile number, SMS ‘Cards Off’ to 30811
Call the Contact Centre on 07003000000 and make your request to deactivate your Naira debit card and immediately request for a replacement.

I have forgotten my debit card PIN…

Simply visit the nearest Diamond Bank branch to generate a new PIN on our in-branch POS.

Can I use my Naira debit card for online transactions?

Yes. You will need an iPIN to conclude this type of transaction.

What is an iPIN?

Your iPIN is a four-digit number that acts as a second level authentication for all your online transactions.

How do I set / change my iPIN?

Go to a Diamond Bank ATM
Insert your Debit Card
Enter your Debit Card PIN
Select “PIN Services”
Select iPIN change
Enter any preferred four-digits number of your choice
Re-enter the same number
Congrats, your iPIN has been generated successfully

Will I be charged for a new Naira Debit card PIN / iPIN?

No. It is free.

Will I be charged for using my Naira debit card on POS and Web(Online) transactions?

It is absolutely free.

What is the maximum daily ATM cash withdrawal limit?

The daily limit is N150,000 with a maximum of 5 attempts.

How much can I have access to using my card on a POS machine?

The POS daily limit is N200,000. This however can be increased by submitting a written instruction to any of our branches.

Can I use my Naira debit card to make a Remitta payment?

Yes, you can.

Can I use my Naira debit card to transfer money on other Banks ATM?

At the moment this service is only available on Diamond Bank ATMs.

Is there a charge for using my Naira debit card on another Bank’s ATM?

Yes, there is a charge of N65 which only occurs after three free withdrawals on another Bank’s ATM within a month.

Why am I being charged 52.50 for Naira debit card maintenance fee?

The debit card maintenance fee is N50 plus a VAT of N2.50 charged monthly, for active debit cards only.

Why can’t I use my Naira Debit Card for purchases on foreign websites?

We have a foreign currency denominated debit card in US Dollars and GB Pounds that can be used for this purpose.

I have compromised my Naira debit card details. Immediately cancel your card by:

Login to your Diamond Mobile App
i. Select Cards and Cheque
ii. Select Manage Debit Cards
iii. Select the Account number
iv. Enter your Mobile App four-digit PIN.

  • From your registered mobile number, SMS ‘Cards Off’ to 30811
  • Call the Contact Centre on 07003000000 and request to deactivate your Naira debit card and immediately request for a replacement card.

I received a message saying CBN has deactivated my card, how do I reactivate my card?

DO NOT respond to this message. Please call 07003000000 immediately to confirm your Naira debit card status. Diamond Bank will never ask you to provide your 16 digits’ card number and four-digits PIN.

Failed Naira cash withdrawal on a Diamond Bank ATM?

We are sorry to hear this. Your account will be automatically refunded within 24 hours. If after 24hours you are yet to receive a reversal, kindly provide the transaction details HERE

Failed Naira cash withdrawal on another Bank’s ATM?

We are sorry to hear this. Kindly provide the transaction details HERE and you will be refunded after 3 business days.

Failed Naira card POS transaction?

We are sorry to hear this. Kindly provide the transaction details HERE and you will be refunded after 5 business days.

What is a Domiciliary card?

This is a foreign currency (USD or GBP) denominated card that is linked to your domiciliary account. It is an international card that can be used anywhere in the world and accepted across all channels (ATM, POS, WEB).

Why do I need a domiciliary debit card?

This is a foreign currency denominated card that can be used in all countries except Nigeria.

How much is an FCY card?

The card costs an equivalent of N1000 plus N50 VAT which will be charged in foreign currency (USD / GBP).

How do I get a domiciliary debit card?

Open a Foreign currency (USD or GBP) account with Diamond Bank and request for a Debit card.

How do I replace my FCY debit card?

You can make a request by calling the Contact Centre on 07003000000 OR at the nearest Diamond Bank branch.

How do I enable my FCY debit card for transactions?

First, generate a four-digit PIN and iPIN for your WEB(Online) transactions.  Then call our Contact Centre on 07003000000 to inform us of the country where you intend to use your card.

Is there a monthly card service fee?

A service fee of $20 (or its equivalent in GBP) is charged annually.

Can I use my domiciliary debit card within Nigeria?

No. This card can only be used on foreign ATMs, POS and Websites.

What are the charges for using my card abroad?

POS and WEB (Online) transactions are free while ATM cash withdrawals attract a fee of $2 or GBP1.5 per withdrawal.

Forgotten PIN?

Walk into the nearest Diamond Bank branch to request for a new PIN.

What is an iPIN?

Your iPIN is a four-digit number that acts as a second level authentication for all your online transactions.

How do I set / change my iPIN?

    • Go to a Diamond Bank ATM
    • Insert your Debit Card
    • Enter your Debit Card PIN
    • Select “PIN Services”
    • Select iPIN change
    • Enter any preferred four-digits number of your choice
    • Re-enter same number
    • Congrats, your iPIN has been generated successfully

Will I be charged for a new FCY Debit card PIN / iPIN?

No. It is free.

What is the currency conversion fee for transactions that are not in USD or GBP?

The currency conversion fee is 2.5%.

What is the maximum daily ATM cash withdrawal limit?

The daily limit is $1,000 with a maximum of 5 attempts for USD and GBP 680.

How much can I have access to using my FCY card on a POS machine?

The daily POS limit is $5,000 with a maximum of 10 attempts for USD cards; GBP 3,400 with a maximum of 10 attempts for GBP cards.

How much can I have access to using my FCY card on websites?

The daily WEB limit is $5,000 with a maximum of 20 attempts for USD cards; GBP 3,400 with a maximum of 20 attempts for GBP cards.

I have compromised my FCY debit card details.

Immediately cancel your card by:

  • Login to your Diamond Mobile App
    • Select Cards and Cheque
    • Select Manage Debit Cards
    • Select the Account number
    • Enter your Mobile App four-digit PIN
  • From your registered mobile number, SMS ‘Cards Off’ to 30811
  • Call the Contact Centre on 07003000000 and request to deactivate your Naira debit card and immediately request for a replacement card.

Failed or Disputed Transaction while using your card?

Please provide details of the transactions(s) HERE 

Invalid PIN’ ERROR?

The entered PIN is incorrect. You can request for a new Debit Card PIN at the nearest Diamond Bank branch. Your Credit Card PIN can be issued by emailing cards@diamondbank.com OR calling the Contact Centre on 07003000000 The new PIN will be re-issued at no cost!

 

What does pin tries exceeded mean?

You get this error message when you have incorrectly entered in your pin three times. If you remember your correct PIN, simply call the Contact Centre on 07003000000 to request for a reset OR go to the nearest Diamond Bank branch for a new PIN.

“Card not smart” on the ATM machine means?

This may mean that the chip on the card is bad and you will need to request for a replacement card.

“Do not honor” error message?

A major reason for this error is an attempt to use the Debit card for unapproved transactions e.g. Naira debit card for transactions in foreign currency, or FCY card for transactions in Local currency (Naira). You can also call the Contact Centre on 07003000000 for a more detailed information.

‘Unauthorized Usage’ error?

You get this error message when trying to use the card and your transaction type is not supported by the Bank E.g. Transactions in foreign currency. You can also call the Contact Centre on 07003000000 for a more detailed diagnosis.

‘Contact Card Issuer’ error?

Call the Contact Centre on 07003000000 to reconfirm card status.

Ineligible / Invalid transaction OR Transaction not allowed?

Transaction type may not be supported for this card OR Credit Card status may have been violated. Please call the Contact Centre on 07003000000 for a more detailed diagnosis.

Naira Credit Card

How do I get a Credit card?

You can request by applying HERE OR Walk into any of our branches and ask about our Diamond Visa Credit Card.

How do I activate my Credit card?

To activate your Credit Card, please call our Contact Center on 07003000000. After your card has been activated, please proceed to change your PIN.

How do I change my PIN?

You can easily change your pin at any Diamond Bank ATM machine.

• Insert your card into the ATM and enter the current PIN.
• Select PIN services from the screen menu
• Select a new PIN option.
• Enter any preferred four-digit number combination of your choice.

Credit Card Balance?

Call the Contact Centre on 07003000000

I lost my PIN / Can’t remember my PIN?

You can request for a new PIN by emailing cards@diamondbank.com OR calling the Contact Centre on 07003000000 OR visit the nearest Diamond Bank branch. The new PIN will be re-issued at no cost.

How do I make use my Credit Card for WEB (Online) transactions?

Your online payments will be concluded with the use of a dynamic One Time Password (OTP) which will be sent directly to your registered mobile number and email address.
• This secure feature gives you the assurance of safe online transactions.

Can I use my Credit Card for purchases abroad?

We have a foreign currency denominated debit card in US Dollars and GB Pounds that can be used for this purpose.

Can I have my card transferred to another branch of my choice?

Yes. You can make a request to transfer your card by sending an email to cards@diamondbank.com OR calling the Contact Centre on 07003000000 OR visit the nearest Diamond Bank branch.

Can I get an extra card linked to my current card?

Yes, you can get up to two extra cards linked to your primary credit card, they are called supplementary cards

How do I increase my Credit Card limit?

Your card limit can be increased by speaking to your Account Officer OR by visiting any of our Diamond Bank branch to make your request.

How do I cancel my lost / stolen Credit Card?

You need to have your Credit card deactivated, call the Contact Centre on 07003000000 and make your request to deactivate your Credit card and immediately request for a replacement.

How do I make a repayment?

An automatic Credit Card repayment occurs on the 29th of every month. At any time before the 26th of each month you can change your repayment option to suit your needs. Remember that you cannot go below the minimum repayment specified for your credit limit range. Simply send an email to cards@diamondbank.com to change your repayment amount. You can also make your repayment via Diamond Online & Diamond Mobile App.

Log into your Diamond Mobile App
Go to Cards & Cheques                                                                                                                                                                                      Select Credit Card Repayment
Input the amount and your PIN

Will I be charged for making a late payment?

Yes. This will attract a charge of N2,000.

Credit Card Monthly Statement

Your monthly statement will be generated on the 16th of every month and sent to you via email. The statement covers transactions done within the credit card monthly cycle. The cycle starts on the 16th of each month (January for example) to the 15th of the following month (February).

How is my interest calculated?

Finance charges narrated on your credit card statement is an accumulation of interest which has accrued on both your ATM withdrawals and POS or online purchases within the monthly cycle. You can get up to 45 interest-free days on POS purchases and WEB (Online) transactions, as long as you pay your card statement in full. You will get charged interest on all cash transactions from the day you do the withdrawal. Interest is calculated based on the numbers of days’ cash was withdrawn.

  • If you make a purchase on 16th January and you repay 100% of your outstanding balance on 29th February, interest will not be charged on the purchase, allowing you 45 days’ interest-free credit.
  • The repayment date is the 29th of each month. However, the closer you get to this date, the less interest-free days you can enjoy. If you make a purchase on the 12th of the next month and you repay 100% of your outstanding balance, you can enjoy 17 days’ interest-free credit.
    What happens when you don’t pay in full? Interest accumulated by those transactions will be loaded onto your credit card statement for repayment the following month.
  • However, remember that interest will start calculating on an all-cash transaction from the withdrawal date.
  • What happens on the 16th February? We start a new statement cycle, with all transactions made between 16th February and 15th March payable on the 29th of March. This cycle continues until your card account is closed

Credit Card Gem points.

With our Credit card, you earn Gem Points (loyalty points) for every purchase you make via POS and WEB (Online) transactions. These gem points are redeemable via our Gemzone (gemzone.diamondbank.com).

GEM POINTS (POS/ WEB (Online Transactions)
Classic Card Gold Card Platinum Card
N200 = 1 Point N175 = 1 point N150 = 1 Point

An unauthorized debit occurred on my credit card, what do I do?

Immediately call the Contact Centre on 07003000000 to deactivate your Credit card and immediately request for a replacement.

Failed Naira cash withdrawal on the ATM?

We are sorry to hear this. Kindly provide the transaction details HERE and you will be refunded after 3 business days.

Failed Naira card POS transaction?

We are sorry to hear this. Kindly provide the transaction details HERE and you will be refunded after 7 business days.

Transaction Type  Classic  Gold  Platinum 
Maximum Purchase & Withdrawal Limit N500,000 N1 Million N1.5 Million
ATM Usage Limit (Count) 5 5 5
ATM Amount  Limit N200,000 N200,000 N200,000
POS Usage Limit (Count) 10 15 20
POS Amount Limit N250,000 N500,000 N1Million
Card Types / Fees  Xclusive Park ‘n’ Shop   Classic      Gold        Platinum 
Monthly Service Fees N50        N50          N50          N50         N50
Supplementary Card Monthly Service Fees N50        N50           N50          N50         N50
ATM Cash withdrawal fee (Diamond Bank ATM) 1% or N120 maximum 1% or N120 maximum 1% or N120 maximum 1% or N120 maximum 1% or N120 maximum
ATM Cash withdrawal fee (Other Banks) 3% or N240 maximum 3% or N240 maximum 3% or N240 maximum 3% or N240 maximum 3% or N240 maximum
Supplementary card issuance Fee N1000 N1000 N1000 N1000 N1000
Card Replacement Fee N1000 N1000 N1000 N1000 N1000
PIN Re-Issuance Fee Free Free Free Free Free

 

NAIRA CREDIT CARD INTEREST RATE (PER CYCLE) 16TH – 15TH of every month
Xclusive Card Park ‘n’ Shop Card Classic Card Gold Card Platinum Card
POS/WEB 2.5% 2.5% 3.0% 2.75% 2.5%
ATM 2.5% 3.0% 3.5% 3.25% 3.0%
LATE REPAYMENT FEE N2000 N2000 N2000 N2000 N2000

 

Please note
*Interest rate for Diamond Xtra will depend on the card variant (Classic, Gold or Platinum) being issued.

 

 

 

 

 

*426# USSD

New Users can register by:

  • Dialing *426# with your registered phone number
  • Enter the last 6 digits of your Debit Card number.
  • Enter your account number
  • Create a 4-digit PIN

Can I use the service on more than one of my accounts?

Yes, you can. All your accounts linked to the same number will be viewed.

What services are available?

  • Airtime Top up (Self-airtime recharge and Third Party Recharge) for Airtel, MTN, GLO and Etisalat
  • Account balance Enquiry
  • Funds transfer (within and outside Diamond Bank)
  • Debit card request
  • Change PIN

Who can use this service?

All Individual account holders with phone numbers registered with the Bank.

Customers must be registered with any of the mobile network operators-MTN, GLO, Airtel or Etisalat. All individual accounts. (Joint, corporate, and multiple signatory accounts are not eligible for this service).

Will *426# work without airtime?

YES. as long as the correct SIM is inserted and there is network coverage.

Can I use this service on any device?

Yes. An internet connection is not required to use this service.

Is this service available 24 hours?

Yes

Can I use this service when I am overseas?

Yes, as long as you are roaming your registered mobile number.

How long does a session last?

The service session lasts for 2 minutes, however times outs for after 20 seconds of inactivity, this means you have to conclude each transaction within 2 minutes.

Is the service secure?

Security for customers is always Diamond Bank’s top priority, to conclude a transaction you require a PIN which is known only known by you

What is my transaction limit using this service?

The maximum daily transfer limit (combination of Intra-bank and Interbank) is N20,000 (Twenty thousand naira only). This limit cannot be increased at the moment. Daily maximum limit on Airtime top –up is N3,000(Three thousand naira)

Why am I locked out?

You would be locked out from this service if you enter a wrong PIN three times. Please visit the nearest Diamond Bank branch for assistance.

What happens when I lose my phone?

Please contact the Bank immediately to deactivate you from the service.

What are the short codes i can use for this service?

  • Airtime Purchase (Self) - *426*amount#
  • Airtime Purchase(Third Party)- *426*Amount*Phone Number#
  • Balance enquiry- *426*00#
  • Pin Change - *426*0#

 

  • Funds Transfer (Within & Outside DB) - *426*Amount*Account Number#

 

General FAQs

Account opening requirements for Non-Residents?

Not - Physically present at a Diamond Bank branch

  • International passport
  • Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.
  • Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)
  • Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.
  •  Proof of address (utility bill) of guarantor/referee should be obtained and address verified.
  • Information on the expected nature and level of transaction should be obtained and documented.
  • Documents or information may be supplied by post, E-mail or electronic means. All documents supplied through such means must be certified true copies notarized by a Notary Public.

Physically present at a Diamond Bank branch

  • International passport with Valid Visa
  • Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.
  • Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)
  • Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.
  •  Proof of address (utility bill) of guarantor/referee should be obtained and address verified.
  • Information on the expected nature and level of transaction should be obtained and documented.

Do I need a Utility Bill to open a SWAG account?

This account requires a letter of admission, School Fees Receipt or NYSC call up Letter.

Do I need to provide a utility bill to open a salary account?

If the employer’s address is used, the employer’s utility bill is required. If a residential address is used, the residential utility bill will suffice.

Can an unpaid utility bill be used in account opening?

Yes, if the bill is genuine and has not exceeded 3 months after its issuance.

Can an expired ID card be used to open an account?

An expired ID card is unacceptable for account opening.

Can a temporary driver’s license be accepted for account opening?

A temporary driver’s license can be accepted for account opening if it is within the validity period.

Can I pay in other Banks’ Cheque into my Savings Account?

Yes, Diamond savings account with a valid means of ID are enabled to receive other banks Cheque to a maximum of N2 million.

How long does it take for a Cheque deposit to reflect in my account?

For a Diamond Bank Cheque you get the value instantly while for other Banks Cheque you get value the next Business day.

What is the password to view my account statement?

Find below different scenarios with corresponding passwords to be used for opening the monthly statements that was sent.

 

  • Scenario 1: One active account and one active card

 

Password - Last 4 digits of the Card Number

 

  • Scenario 2: One active account and no card

 

Password - Last 4 digits of Account Number

 

  • Scenario 3: Multiple active accounts and one active card

 

Password – Last 4 digits of Card Number

 

  • Scenario 4: Multiple active accounts and no card

 

           Password - Last 4 digits of the most recently opened Account  Number

 

  • Scenario 5: Multiple accounts and one card

 

          Password – Last 4 digits of Card Number

 

  • Scenario 6: Multiple active accounts and multiple active cards

 

         Password – Last 4 digits of Card Number

  • Scenario 7: Customer has multiple active accounts and multiple active cards

Password - Last 4 digits of the most recently used Card Number, if not successful, try last 4 digits of each of the active cards in turn

BTA/PTA requirements?

  • Documents to be presented are; Valid International passport and Visa, Travel ticket and account must have BVN
  • Requests for PTA must be made not more than 2 weeks before your travel date.
  • Only account holders can buy PTA as stipulated by CBN
  • Applicants must be eighteen (18) years of age and above
  • Applicants or Beneficiaries must possess a valid Nigerian Passport
  • The applicants journey must not be less than 5 hours long by flight from Nigeria.
  • The take-off country to the desired destination must be from Nigeria.
  • PTA Applicants will only be able to get access to $4,000 per quarter (every 3 months)
  • BTA Applicants will only be able to get access to $5,000 per quarter (every 3 months)

How do I update my Account Information?

You may fill the Account information update form. Please click HERE to Download, print, fill, scan and send to enquiries@diamondbank.com with a valid ID OR visit the nearest Diamond Bank branch.

How do I retrieve my BVN?

Dial *565*0# on your registered Mobile number.

How do I get my Account statement?

This can be done via the Diamond Online OR Diamond Mobile App.

Want to change your Account name?

Please submit the following documents at the nearest Diamond Bank branch or Have these documents scanned to enquiries@diamondbank.com

  • Valid ID
  • Newspaper publication confirming name change
  • Marriage certificate (Name change due to Marriage)
  • Court affidavit (Name change due to other reasons) and
  • Request letter.

Can I have more than one account linked to a single Naira debit card?

Yes. You can only link a savings account and a current account to a single Naira debit card.

What is stamp duty?

Stamp duty is a charge applicable on all deposits of N1,000 or more made either electronically (funds transfer) or at the teller deposits. This is in compliance with Stamp Duties Act & Federal Government Regulations Act of 2009, CBN has directed that a Stamp duty charge of N50 be paid on every single deposit over N1,000 either by Teller or electronically to the Federal government by the account holder.

What are the applicable transactions?

All deposits of N1000 or more made either electronically (funds transfer) or at the Teller point.

Are there any Stamp Duty exemptions?

Self to self-payment either cash deposits or transfers whether interbank or intra-bank (Interbank transactions are tracked via BVN).

How much is the Stamp Duty charge?

N50 is charged per each applicable transaction and it is not dependent on the transaction volume.

Does the bank make any income on stamp duties?

No, the bank does not make any income on stamp duties. All fees collected as stamp duties are remitted to CBN.

What are IBANs and SWIFT codes?

A SWIFT code is used to identify a specific Bank during international transaction, while IBAN is used to identify an individual account involved in the international transaction. Both play an essential role in ensuring the smooth running of the international financial market.

What is Diamond Bank’s Swift Code or IBAN or Routing Number?

FOR USD INFLOWS

INTERMEDIARY BANK:

Citibank NA, 111 Wall Street, New York

SWIFT CODE:

CITIUS33

ROUTING NO:

021000089

 

BENEFICIARY BANK:

DIAMOND BANK PLC

SWIFT CODE:

DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK:

36151409

 

BENEFICIARY NAME:

BENEFICIARY ACCT NO:

FOR GBP INFLOWS

INTERMEDIARY BANK:

CITIBANK NA, MAIN OPERATIONS

CENTRE, LEWISHAM HOUSE

25, MOLESWORTH STREET, LEWISHAM, LONDON SE1 37EX

SORT CODE:

18 50 08

SWIFT CODE:

CITIGB2L

 

BENEFICIARY BANK:

DIAMOND BANK PLC

SWIFT CODE:

DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK:

10390100

 

BENEFICIARY NAME:

BENEFICIARY ACCT NO:

 

FOR EUR INFLOWS

INTERMEDIARY BANK:

CITIBANK NA, MAIN OPERATIONS

CENTRE, LEWISHAM HOUSE

25, MOLESWORTH STREET, LEWISHAM, LONDON SE1

37EX

SORT CODE:

18 50 08

SWIFT CODE:

CITIGB2L

 

BENEFICIARY BANK:

DIAMOND BANK PLC

SWIFT CODE:

DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK:  GB18CITI18500808761124

 

BENEFICIARY NAME:

BENEFICIARY ACCT NO

How do I find my sort code?

Click HERE  to view the list of Diamond Bank sort codes and addresses.

What do I do if I’ve spotted a payment transaction I don’t recognize?

Immediately call our Contact Centre on 07003000000 to report this.

SERVICE CHARGES

 SERVICE

 CHARGE

SMS Transaction Notification  N4 per transaction
Cheque book   N625 for 25 Leaves

N1250 for 50 leaves

N2500 for 100 leaves

Intra-Bank (Naira Transfers within Diamond Bank)   Free
Inter-Bank (Transfers to Other Banks)   N50
Stamp Duty   N50
Account Maintenance Fee   N1 per mille (Negotiable)
Naira Debit Card Maintenance   N50 Monthly
FCY Debit Card maintenance   20 USD annually
Standing Instruction (In-branch)    N300
Standing Instruction (online)    Free
Printed Account Statement (Branch)   N20 per page
Account Statement (Online/Mobile App)   Free
Hardware Token   N3500
Software Token   N1500
Confirmation Letter, Embassy Letter, Reference Letter, Letter of Indebtedness/Non-indebtedness  N500
Stop Cheque Request  N500 per request

What is the opening hours of my Diamond Bank branch?

The branches are open from Mondays – Fridays between 8am – 5pm. You can also reach us at any time on our 24/7 Diamond Care Contact Centre number; 07003000000 for further enquiries or send an email to enquiries@diamondbank.com.

How do I activate my magic cash?

You can activate magic cash through various channels in branch, mobile app (self-service menu) and Diamond online (other service menu)

 

Who can use Magic Cash?

Every account that qualifies to use a Naira debit card.

 

How do I use Magic Cash?

  • Text ATM to 30811 from your registered mobile number maintained on your account to generate a six-digit magic code
  • At the Diamond Bank ATM and select the Magic Cash icon
  • Enter your Registered mobile number with prefix +234 (e.g +2347003000000).
  • Enter the Magic Code received on your registered mobile number (Note that your Magic Code is valid per session and has a life span of 10mins)
  • Create and Confirm your Magic PIN (4 digits) & proceed to transact.
  • Your Magic PIN once created, will also be used subsequently.
  • Follow the regular ATM processes to perform your transaction.

What type of transactions can I carry out on the ATM using Magic Cash?

Cash Withdrawals, Airtime & Bill Payments, Fund Transfer, and Magic (Money)Transfer.

 

What is the daily cash withdrawal limit with Magic Cash?

A maximum withdrawal limit of N60,000 applies daily. You have a N20,000 limit per transaction

 

Is Magic cash pin the same as debit card pin?

Is Magic cash pin the same as debit card pin? No, they are different. but you can use the same pin if you choose

 

Can I generate magic code using any Mobile number?

No, only the mobile number registered on your account can be used.

 

What is the charge for using the magic cash service?

No charge

How many times can I use the magic code?

Once. It is valid for only one session. Each session requires a new Magic Code to be generated.

 

What is the expiry time for magic code?

Magic code expires after 40 minutes.

Can I get disabled?

If you are enabled and after 30 days you didn’t use and create your magic PIN, the system will disable you automatically. It may also be disabled via the Diamond mobile app or the Diamond online.

 

Can I use Magic Cash if I don’t have a debit card?

Yes, if your account is a card enabled account.

 

Can I access Magic Cash on other banks ATM machine?

No. Magic Cash works only on Diamond Bank ATM and for only Diamond Bank customers.

 

Can I transfer funds to someone who does not have an account?

Yes, by using Fund Transfer menu on the ATM.

Can I opt out of the service anytime?

Yes, by using Mobile App or Diamond Online or visiting the Branch.

What is Diamond mCash?

mCash is a solution for business owners (sellers) to receive payments from payers (their customers) using mobile phones. (note: the business owner (seller) will be required to have a SELLER CODE).

 

What is a Seller Code?

A seller code is an 8-digit unique assigned by the Bank (Financial Institution) to any business owner (Seller) for Diamond mCash.

How do I get a Seller Code?

Walk into any Diamond Bank branch to get a seller code.

How do I register for mCASH?

Walk into any Merchant store and dial *402*Merchant ID*Amount# to use the Diamond mCASH service to pay for goods and services.

  • Payer selects Diamond Bank and a Bank Account from the list displayed, then “Ok” to proceed. Note: The list displayed is based on the Bank and Account number for which the mobile number initiating the transaction is registered on.
  • Customer inputs the date of birth (registered for the account number selected)
  • Create transaction PIN and confirm.
  • Payer receives payment notification and a debit alert.

 

How do I make Payment make mCASH payment on my phone?

  • Simply dial *402*Sellercode*Amount#
  • Select Diamond Bank and the registered account number for the service.
  • Input PIN and proceed.

Can I make payment using any mobile network?

Yes, mCASH is available across all network.

What do I need to make payment using mCASH?

The payer will be required a mobile phone, an account in any CBN licensed financial institution who will be require that you create a PIN/ Passcode to secure your transactions.

How are transactions on mCASH settled?

Transactions on mCASH are settled instantly. Payer is debited instantly and the Business owner (Seller) is credited instantly.

What type of mobile device can be used?

Any type of mobile phone. This service does not require an internet connection.

How will the Payer and Seller know that a Transaction is Successful?

The Payer and Seller both receive a flash screen & SMS message showing status of the transaction.

What do I do when a Seller refuses to release goods after I have received debit alert?

The seller can dial *402*5# to get a list of his/ her last five (5) successful transactions OR The Payer can also report to his/ her Bank and refund will be made in 24Hours after confirmation that the transaction was successful.

How will dispute be resolved on this platform?

You can contact your Bank through Contact center at enquiries@diamondbank.com , or call us 07003000000 OR SMS 30811.

Do I get charged for making payment?

Yes, you will be charged N20.

 

Safety information

  • Ensure your PIN is secured at all times; do not give you PIN out to anyone.
  • Ensure a confirmatory message is displayed after each transaction.

What is mVISA?

mVISA enables buyers push payments to sellers directly from their accounts through the mVISA app (available via their Diamond Mobile App) on their smartphone by simply scanning a QR code provided by the seller.

 

Who can use mVISA?

  • E-commerce merchants with web payments sites
  • Cab drivers, taxi cars and logistics companies
  • Revenue collection Agencies for collection of Government tax and Bill payments
  • Coffee shops, beverages and drink shops
  • Restaurants & Bars, Hotels and guest houses
  • Grocery stores and supermarkets.

How do I set up mVISA?

  • Consumers with a Diamond bank account downloads the Diamond Mobile banking app and click on the mVISA feature on the app to activate the service.
  • Consumers clicks on the mVISA icon to access his device camera to enable him scan the merchant’s QR code for payment. When consumer scan’s the QR code, the billing amount gets displayed automatically
  • Consumers makes use of their existing Diamond Mobile App transaction PIN to authenticate all mVISA transactions.
  • Merchant and consumer receives successful transaction notification.

Can I make payment if I am yet to download the Diamond Mobile App?

Payments are made directly from your account via Diamond Mobile App.

 

What do I need to make payments with mVISA?

You only need a smartphone with internet connection and Diamond Mobile-App downloaded on your phone.

 

What is the maximum daily transaction limits on mVISA?

The limit is restricted to the daily transaction limit on your Diamond Mobile App.

 

What pin do I use for my mVISA transactions?

The Diamond Mobile App transaction pin

What are the charges and who bears the charge?

All transaction charges are borne by the merchant at the rate of 0.75% per/transaction up to a maximum of N1,200. However, the consumer/payer transacts for free.

How do I know if my transaction was successful?

You would receive a successful transaction notification via SMS and also displayed on the Diamond mobile app interface.

 

Where can I use mVISA to make purchases?

Look for the mVISA acceptance mark wherever you wish to pay, whether it’s a retail store or shopping website.

 

What happens if I lose my mobile phone?

If you lose your mobile phone, please contact your bank immediately. With mVISA, you authorize each payment with a PIN which prevents other people from using your account even when you lose your phone as only you know your PIN.

 

What happens if a wrong transaction was made?

The merchant can initiate a refund to you.

 

Safety information

  • Ensure you PIN is secured at all times; do not give your PIN out to anyone.
  • Ensure a confirmatory message is displayed after each transaction.

Is mVISA secure as a mode of payment?

All payments made through Diamond Mobile App are authenticated first through your app log in and then by the mVISA transaction PIN. The security is robust and leverages on highly encrypted communication network.

How long does it take for the beneficiary to receive funds after making payment using mVISA?

Successful transactions are credited on the next business day.

Diamond Y'ello FAQS

What is the Diamond Y'ello Account?

DIAMOND Y’ELLO ACCOUNT is the safe and fast means to OPEN a Bank Account, SAVE and BORROW money from the convenience of your MTN Mobile phone. With DIAMOND Y’ELLO ACCOUNT you also enjoy friendly data, SMS and call rates, while earning interest on money saved on your DIAMOND Y’ELLO ACCOUNT with exciting airtime bonuses each time you use your DIAMOND Y’ELLO ACCOUNT.

With DIAMOND Y’ELLO ACCOUNT you can;

  • Open and operate an account through your MTN Mobile phone, without filling forms
  • Pay Bills
  • Apply and receive emergency loans directly from your MTN Mobile phone (currently not available).
  • Earn interest on account balances and bonus airtime each time you use your DIAMOND Y’ELLO ACCOUNT
  • Deposit and withdraw money from our Agent locations.
  • Purchase airtime

What are the Requirements to have a Diamond Y’ello Account?

 To get a DIAMOND Y’ELLO ACCOUNT, you need to be;

  • A registered and active MTN Subscriber.
  • Customers who port into the MTN network and are in the allowed tariff plans will be able to use their off-net (numbers issued- by another network) numbers with this service.
  • Accounts opened will operate under KYC Level 1 restrictions which can be migrated to Level 2 and 3 if requested by customer.
 Tiers Bank Transaction    Mobile Transaction 
DEPOSIT PER TRANSACTION (NGN) CUMMULATIVE BALANCE (NGN) MAXIMUM SINGLE DEPOSIT(NGN) DAILY TRANSACTION LIMIT( NGN)
Level 1 20, 000 200, 000 30, 000 30, 000
Level 2 50, 000 400, 000 100, 000 100, 000
Level 3 NO  LIMIT NO  LIMIT 100, 000 1,000, 000

Can customers open a joint Diamond Y’ello Account?

No, it is unique to a registered MTN number.

How much credit do I need to have on my line in order to open a Diamond Y’ello account?

You do not need any airtime to open a DIAMOND Y’ELLO ACCOUNT

How do I as an existing MTN customer opt in for the Diamond Y’ello account?

  • Option 1:Dial *710# on your phone and follow the prompt
  • Option 2: Visit a DIAMOND Y’ELLO ACCOUNT Agent
  • Option 3:Download Diamond Y’ello App from MTN App Store and other App stores
  • Option 4:Select Diamond Y’ello Menu under MTN Services on your phone(currently not available)

Can ATM card be used to withdraw from other banks ATM and for PoS transactions?

YES. (Not available at the moment).

Can I send money to people who have an account with Diamond Bank?

YES

  • Dial *710#
  • Select 'Bank Service’ on your DIAMOND Y’ELLO ACCOUNT Menu
  • Select ‘Transfer money ‘
  • Select ‘Account to Account’ transfer
  • Follow Prompt to enter recipients detail, amount, narration’.
  • Enter your pin to authorize the transaction

Or

  • DYA to DYA - Dial *710*710*PHONE NO*AMOUNT*PIN#
  • DYA to Diamond Bank - Dial *710*777*ACCOUNT NO*AMOUNT*PIN#

Can I send money to people who have an account with other banks?

YES

  • Dial *710#
  • Select 'Bank Service’ on your DIAMOND Y’ELLO ACCOUNT Menu
  • Select ‘Transfer money ‘
  • Select ‘Bank to Bank’ Transfer
  • Follow Prompt to enter recipients detail, amount, narration’
  • Enter your pin to authorize the transaction

Or

  • Dial *710*777*ACCOUNT NO*AMOUNT*PIN#

What is the maximum Ii can deposit into my Diamond Y’ello account?

Diamond Y’ello accounts are Tier 1 accounts (like BETA and Savings Lite accounts), and as such, transactions are limited to Tier 1 limits as captured below., but can be migrated to Tier 2 and 3 at customer’s request.

Account Type Documentation Required        Bank Transaction (=N=)   Mobile Transaction(=N=)  
Deposit Per Transaction Cumulative Balance Maximum Single Deposit Daily Transaction Limit
 Level 1 Personal Details + Passport Photograph  20, 000  200, 000  20, 000  30, 000
Level 2  Personal Details + Passport Photograph + ID Card + Address verification  50, 000  400, 000  50, 000  100, 000
Level 3  Personal + Passport Photograph + Valid ID Card i.e. Driver’s License, Nigerian Passport, Voter ID or National ID + Address Verification  NO  LIMIT  NO  LIMIT  100, 000  1,000, 000

How safe is my Diamond Y’ello Account?

Quite safe. During the registration process, you will be required to create a user pin which you should always remember and use for transactions.

How do I check my Diamond Y’ello account balance?

  • Dial *710#
  • Select Bank Services.
  • Select Check Balance
  • Enter PIN.
  • Wait for SMS confirmation with the message.

 

Note also that your account balance is shown at the end of the SMS sent after every transaction performed.

How do I deposit into my Diamond Y’ello account?

  • Fund your Diamond Y’ello account via the funds transfer menu on Diamond Online.
  • Instant Transfers through other banks
  • Visit a Diamond Y’ello Agent or Diamond Bank Branch and make cash Deposits
  • Funds transfer via Diamond Y’ello Mobile app and Diamond Mobile app

How do I withdraw from my Diamond Y’ello account?

  • Option 1: Agent Location
  • Option 3: ATM (currently not available)
  • Option 2: Diamond Bank Branch

How do I access my account statement?

To view statement;

  • Dial *710#
  • Select 'Bank Service’ on your DIAMOND Y’ELLO ACCOUNT Menu
  • Select ‘View Statement ‘
  • Enter your pin to authorize the transaction

Currently, you can get 5 recently completed transactions through your mini statement.

Do I lose my money if my phone is lost or stolen?

Your money is safe because your Diamond Y’ello Account is protected by your PIN. Replace your SIM card at any of our MTN Centers or Agent outlets. Once you activate your DIAMOND Y’ELLO ACCOUNT menu, using your current DIAMOND Y’ELLO ACCOUNT PIN you will be able to access your Diamond Y’ello account.

Can a customer receive funds from other accounts or banks to their Diamond Y’ello account? Is there a special way to initiate these transfers?

Yes, the Diamond Y’ello account can receive funds from other accounts and banks. There are various means of transfer but at the moment, funds can be transferred via diamond online and instant funds transfers from other banks.

Are Diamond Y’ello Account numbers NUBAN numbers?

All DIAMOND Y’ELLO ACCOUNT numbers are NUBAN account numbers.

In cases of failed fund transfers, where is the first point of call? Diamond Bank, MTN office or Y’ello friendship center?

Please dial 118 for all Diamond Y’ello related issues.

What happens in cases where customers port to another network? Will this affect their ability to access their funds?

In the event that customer decides to port to another mobile network provider from MTN, customer will be required to open another account with Diamond Bank and transfer all credit balances to this account within two (2) days of port request and clear any outstanding debt if granted a loan facility and subsequently close the account.

How do we access this account?

Dial *710# and select the number that matches the service of your choice.

Available customer support channel and escalation path

Please dial 118 from your MTN line for assistance or send a mail to enquiries@diamondbank.com

What are the charges on the service?

S/N TRANSACTION TYPES COST TO CUSTOMER
1 Diamond Y’ello  Account  to Diamond  Y’ello  Account  (Transfer within Closed User Group  -CuG) N20
2 Diamond Y’ello  Account to Diamond  Y’ello  Account           ( Transfer outside  closed User Group  - CuG) N50
3 Diamond  Y’ello  Account to other Diamond bank Accounts N20
4 Bank to Bank Transfer N100
5 Transfer to 3rd Party Beneficiary N100
6 Purchase of Airtime + MTN Services Free
7 Balance Enquiry Free
8 Mini – Statement Free
9 SMS Alert Free
10 Registration / Account Opening, PIN Change & Other Account Maintenance Free
11 Issuance of Debit Card N750
12 Bill Payment (Self Service) N100
13 Bill Payment @ Agent Location N150
14 Withdrawal @ Branch N100
15 Withdrawal @ Agent N50
16 Cash Deposit Free
17 Interest on Account Balance 2% P.A

How do I qualify to access loans

  • Maintain an active MTN Line
  • Run your DIAMOND Y’ELLO ACCOUNT for a minimum of 3 (three) months
  • Save regularly on your Diamond Y’ello Account and continuously use other MTN services such as Voice, SMS etc.

24 HOW MUCH LOAN CAN I REQUEST FOR?

It depends on the type of loan and how active your account is.

  • Minimum of =N=1,000

(Note that this is subject to review)

 

25 HOW OFTEN WOULD I BE REQUIRED TO REPAY MY LOANS?

It depends on the type of loan;

  • For emergency loans you are expected to repay within 30days
  • For easy loans you are expected to repay within a maximum of 90days installments payable monthly

          (Note that this is subject to review)

26 HOW DO I REQUEST FOR A LOAN?

From 'Diamond Y’ello Account' menu;

  • Dial *710#
  • Select 'Bank Service’ on your DIAMOND Y’ELLO ACCOUNT Menu
  • Select 'LOAN'
  • Select 'Request Loan'
  • Enter Amount
  • Enter PIN

27 WHAT IS THE MINIMUM AND MAXIMUM AMOUNT I CAN BORROW?

The minimum amount you can borrow is N1, 000 and the maximum is subject to account review

28 CAN I REPAY A LOAN BEFORE THE DUE DATE?

Yes, the loan is payable within 30 days. However, you can repay the loan before the due date.

29 HOW DO I REPAY A LOAN?

From 'Diamond Y’ello Account' menu;

  • Dial *710#
  • Select 'Bank Service’ on your DIAMOND Y’ELLO ACCOUNT Menu
  • Select 'LOAN'
  • Select 'Pay Loan'
  • Enter Amount
  • Enter PIN

30 WHAT WILL I BE CHARGED FOR TAKING A LOAN?

S/N TRANSACTION TYPES COST TO CUSTOMER
1 Diamond Y’ello  Account  to Diamond  Y’ello  Account  (Transfer within Closed User Group  -CuG) N20
2 Diamond Y’ello  Account to Diamond  Y’ello  Account           ( Transfer outside  closed User Group  - CuG) N50
3 Diamond  Y’ello  Account to other Diamond bank Accounts N20
4 Bank to Bank Transfer N100
5 Transfer to 3rd Party Beneficiary N100
6 Purchase of Airtime + MTN Services Free
7 Balance Enquiry Free
8 Mini – Statement Free
9 SMS Alert Free
10 Registration / Account Opening, PIN Change & Other Account Maintenance Free
11 Issuance of Debit Card N750
12 Bill Payment (Self Service) N100
13 Bill Payment @ Agent Location N150
14 Withdrawal @ Branch N100
15 Withdrawal @ Agent N50
16 Cash Deposit Free
17 Interest on Account Balance 2% P.A

1. ARE THERE ANY EXTRA REWARDS FOR USING MY DIAMOND YELLO ACCOUNT?

Yes, you will earn bonus points which you can redeem periodically as airtime

2. WHAT CAN I DO WITH MY BONUS POINTS?

You can use these bonus points to buy airtime, SMS, caller tunes and other MTN services

3. WHEN I RECEIVE AIRTIME VOUCHERS FROM FRIENDS AND FAMILY, IS IT POSSIBLE FOR THE VOUCHERS TO BE CONVERTED TO CASH?

No, for now.

Value Added Service on the ATM FAQS

Investor Relations FAQS

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