FAQs

This means an incorrect password has been entered more than 5 times. Please visit the nearest Diamond Bank branch for a Password reset.

Admin   October 16, 2017  


4 people found this faq useful.

Yes, transfers initiated via the Mobile App are instant.

Admin   October 16, 2017  


1 people found this faq useful.

Kindly call our Contact Centre on 07003000000 for a quick token reset.

Admin   October 16, 2017  


1 people found this faq useful.

Yes, you can initiate an instant transfer to your maintained beneficiaries in Diamond Bank and a 24-hour transfer to your already maintained beneficiaries in other Banks.

Admin   October 16, 2017  


2 people found this faq useful.

Yes, a single token can be linked to all your accounts with the same Internet Banking ID (User ID).

Admin   October 16, 2017  


1 people found this faq useful.

Yes. You can request to link all your accounts to the same Internet Banking ID.

Admin   October 16, 2017  


1 people found this faq useful.

Yes, you can request to link all your accounts to the same Internet Banking ID.

Admin   October 16, 2017  


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  • Click on ‘Log in without token’
  • Select the “Request or Forgot Password’ option
  • Enter your User Name (Internet Banking ID)
  • Enter your Registered Mobile Number (Please include country code e.g. +234)
  • Enter the last four digits of any of the account numbers linked to your Username
  • A temporary password will be sent to your registered mobile number
  • Go back to the login page to enter the temporary password
  • Enter your preferred password
  • Your password has been changed successfully

Admin   October 26, 2017  


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Send a duly signed and dated hand-written instruction to enquiries@diamondbank.com requesting to have your profile reactivated along with a valid means of identification OR submit your instruction at any Diamond Bank branch near you.

Admin   October 16, 2017  


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No, you do not need a token. Only your four-digit PIN is required to complete a transaction.

Admin   October 16, 2017  


2 people found this faq useful.

We are sorry to hear this. Please be assured that all failed transfers are automatically reversed on the next business day. If you are yet to be refunded after 24hrs, kindly click HERE to provide details of your transaction. Category: Payment & Settlement, Sub-Category: Failed Instant Payment (Online) OR Failed Bill Pay (Online).

Admin   October 16, 2017  


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  • Click on ‘Log in without token’
  • Select the “Request or Forgot Password’ option
  • Enter your User Name (Internet Banking ID)
  • Enter your Registered Mobile Number (Please include country code e.g. +234)
  • Enter the last four digits of any of the account numbers linked to your Username
  • A temporary password will be sent to your registered mobile number
  • Go back to the login page to enter the temporary password
  • Enter your preferred password

Admin   October 16, 2017  


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Please visit the nearest Diamond Bank branch to request for your Internet Banking ID. You can also use the ‘Forgot Login Details’ option on the Diamond Mobile App Login Page, you will be requested to enter your 16-digit debit card number and account number. For customers in diaspora, Kindly call 07003000000

Admin   October 16, 2017  


1 people found this faq useful.

Upon request for the Software token, Activation details will be sent to your registered mobile number. However, you can call our Contact Centre on 07003000000 or visit any Diamond bank branch near you to request for the Activation details.

 

Admin   October 16, 2017  


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Upon request for the Software token, Activation details will be sent to your registered mobile number. However, you can call our Contact Centre on 07003000000 or visit any Diamond bank branch near you to request for the Activation details.

Admin   October 27, 2017  


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  • This can be increased up to a maximum of N500,000. Go to the Self-Service option on your Diamond Mobile App
  • Login to the Mobile App and click on the home icon
  • Select “Self-service” option
  • Select “Limit Maintenance”
  • Select your account, or any of your accounts if you have multiple accounts linked to your user ID
  • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
  • Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts)
  • Input your pin and confirm. This automatically updates your transfer limit.

Admin   October 16, 2017  


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The Software token cost N1,500 while the Hardware Token cost N3,500.

Admin   October 16, 2017  


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Free

Admin   October 16, 2017  


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The Diamond Online is very safe as it has different levels of authorization that ensure your banking transactions and information remain private. The service utilizes your Username and password to provide secure access to the account and a second (and higher) level of protection by using your Token for sensitive transactions that require an extra level of security such as interbank funds transfers, Bill payments, etc.

Admin   October 16, 2017  


1 people found this faq useful.

The Diamond Mobile App is very safe as it has different levels of authorization that ensures your banking transactions and information remain private. The service utilizes your username and password to provide secure access to the account and a second (and higher) level of protection by using your four-digit PIN.

Admin   October 16, 2017  


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Download the Diamond Mobile App from i-Tunes App Store, Google Play, Windows App Store and Blackberry Markets and the app icon will automatically appear on your device.

Click on the icon to open application. Select register and follow the three steps to authenticate your details.
Register with Internet Banking ID:

  • Step 1: Input your Internet Banking User ID and any of your account numbers then select submit. A registration code will be generated and sent to your registered phone number as an SMS.
  • Step 2: Enter the registration code sent to your phone number and select submit
  • Step 3: Choose a password (not less than six characters) which you will use to access this service at any time, reconfirm your password; choose a four-digit pin for transactions, reconfirm your pin and select confirm.

OR

Register with Debit Card:

  • Step 1: Input your 16-digit Diamond Debit card number and account number then select submit. The Internet Banking User ID and registration code will be generated and sent to your registered phone number as an SMS.
  • Step 2: Input the Internet Banking User ID and registration code received and select submit.
  • Step 3: Choose a password (not less than six characters) which will be used to access this service at any time, reconfirm password; choose a 4digit pin for transactions, reconfirm pin and select confirm.

Admin   October 26, 2017  


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Please visit the nearest Diamond Bank branch for a PIN reset.

Admin   October 16, 2017  


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Immediately change your password on Diamond Online AND call the Contact Centre on 07003000000 to deactivate your profile. Diamond Bank will never ask you to click on any link that requires you to enter your Internet Banking ID and Password DO NOT provide your login details to anyone via email, SMS or any other means.

Admin   October 16, 2017  


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Immediately, change your Diamond Online Password and call our Contact Centre on 07003000000 to disable the old Token and request for a replacement.

Admin   October 16, 2017  


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The registration code will be sent to your registered mobile number, it is valid for 10 minutes and could be delayed due to Telco issues, please be patient for some minutes. If you do not receive the code after 10 minutes, please call our Contact Center on 07003000000 OR Email enquiries@diamondbank.com.

Admin   October 16, 2017  


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Yes

Admin   October 16, 2017  


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Yes, but you can have different password/pin for the platforms

Admin   October 16, 2017  


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Follow the steps below:

  • Select the ‘Changed device?
  • Select ‘Register on a new device’
  • Input your Internet Banking ID, Password and Pin
  • Input the verification code that has been be sent to your registered mobile number

Admin   October 16, 2017  


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This means you are trying to transfer more than the daily limit set on your account. You can increase your daily transfer limit up to a maximum of N500,000, go to the Self-Service option on your Diamond Mobile App.

  • Login to the Mobile App and click on the home icon,
  • Select “Self-service” option,
  • Select “Limit Maintenance”
  • Select your account, or any of your accounts if you have multiple accounts linked to your user ID.
  • Input your preferred amount, (Five hundred thousand (500,000) Naira is the maximum)
  • Select Local (for transfers to Diamond Bank accounts) and NIP (for transfers to other bank accounts).
  • Input your pin and continue. This automatically updates your transfer limit.

Admin   October 16, 2017  


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You will need to “Register” afresh with your Internet banking ID.

Admin   October 16, 2017  


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This means your profile has been registered on another device. Select the “Changed Device?”

Admin   October 16, 2017  


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An incorrect password is being entered. You can reset your password by

  • Select ‘Forgot Login Details'
  • Select Forgot Password
  • Enter Internet Banking ID, PIN and continue
  • A temporary password will be sent to your registered mobile number
  • Enter the temporary password
  • Choose a new password which must not be less than 6 characters
  • Confirm the new password
  • Congrats! Your Diamond Mobile App password has been changed successfully

Admin   October 27, 2017  


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An incorrect password is being entered. You can reset your password by

  • Select ‘Forgot Login Details'
  • Select Forgot Password
  • Enter Internet Banking ID, PIN and continue
  • A temporary password will be sent to your registered mobile number
  • Enter the temporary password
  • Choose a new password which must not be less than 6 characters
  • Confirm the new password
  • Congrats! Your password has been changed successfully

Admin   October 16, 2017  


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Kindly visit the nearest Diamond Bank branch for a self-verification to reactivate your profile.

Admin   October 16, 2017  


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This means Next Day Funds Transfer which takes 24 working hours for your beneficiary to receive funds i.e. the next business day.

Admin   October 16, 2017  


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Diamond Online is our Internet Banking Service which allows 24/7 access to your account from the convenience of your home, office or any location all over the world. To use this service, all you need is an internet enabled phone, PC or Laptop.

Admin   October 16, 2017  


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  • Individual Account: N5,000,000 daily except Diamond Savings/Lite account that has a maximum of N500,000.
  • Business Accounts: N10,000,000

Admin   October 16, 2017  


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  • Individual Account: N5,000,000 daily except Diamond Savings/Lite account that has a maximum of N500,000.
  • Business Accounts: N10,000,000

Admin   October 16, 2017  


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The following features are available on the Diamond Mobile App:

  • Funds Transfer within and outside Diamond Bank
  • Airtime Top-up
  • Diamond Money Transfer (non-Diamond Bank account holder)
  • Bills Payment (Cable TV, Internet Service, Electricity bills, LCC, Education, Lottery & Betting etc.)
  • Foreign Currency Transfer (Local and International)
  • Search, Book and Pay for International and Local flights
  • eSUSU (insert a link to eSUSU FAQs)
  • Self Service (Debit Card Request, BVN maintenance, Generate Transfer receipt, Activate/Deactivate Magic Cash)
  • Account statement request
  • Cheque services (Stop Cheque, confirm Cheque and New Cheque request)
  • Disable & Enable Debit cards
  • Credit Card repayment
  • Events and Movie Tickets Purchase (Movie preview also available)

Admin   October 16, 2017  


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