Diamond Care

Diamond Care

Diamond Care is Diamond Bank’s multimedia and interactive Contact Centre. Diamond Care phone lines are available 24/7 and you can speak with us in English, Pidgin, Hausa, Igbo, and Yoruba. You can also contact us via Email, Live Chat and Social Media. For your protection, please do not write your full 16 digit credit or debit card number in any correspondence with us. Please “mask” your 16 digit card number by providing the first 6 and last 4 digits when you write to us (e.g. 496029******1234). You should also never disclose passwords, PINs or Online banking security codes to any third parties. Diamond Bank would never ask customers for such information by email, phone or in person.

Quick answers to popular questions

Is your Debit Card lost or stolen?

Cancel your debit card immediately and request a new card which will be available for pick up in 3 working days.

To deactivate your debit card on the Diamond Mobile App

  • Login to the App
  • Select Cards & Cheques
  • Select “Manage Debit Cards”
  • Select Account Number /Card Number to be disabled
  • Enter Pin

To deactivate via SMS

  • Send SMS “Cards Off” to 30811 from

your registered phone number

In Branch

  • Walk into any of our branches to report your card lost/stolen and request for another card immediately.

Telephone

  • Call Us on 07003000000 (+2347003000000 from outside Nigeria)

Need a new debit card?

Using the Diamond Mobile App.

  • Login to the App
  • Select Self Service
  • Select Debit Card Request
  • Select Account
  • Select reason for new card
  • Select your preferred pick-up branch
  • Enter your Mobile App pin

Using the Diamond Online

  • Login with your token
  • Select Other Services
  • Select Self Service
  • Enter your Internet Banking ID and token
  • Select Debit Card Request

Using our USSD Code (*426#)

  • Dial *426#
  • Select Card Request
  • Select Account Number
  • Select pick-up location
  • Enter USSD PIN

Telephone

  • Call Us on 07003000000 (+2347003000000 from outside Nigeria) to request for a new debit card

In Branch

Walk into any of our branches to request for a new debit card

Need to stop a Cheque?

Using the Diamond Mobile App.

  • Login to the App
  • Select Cards & Cheques
  • Select Stop Cheque
  • Select an Account
  • Input cheque number, Cheque Amount, Beneficiary Name, Date and your Mobile App Pin
  • If you do not know the cheque number, please call 07003000000 (+2347003000000 outside Nigeria)

Using the Diamond Online

  • Login to your Online Service
  • Select Cheque Services
  • Select Stop Cheque
  • Input cheque number, Amount, Date of cheque, reason for stoppage, Account number and Beneficiary Name

To temporarily deactivate/activate my debit card?

Using the Diamond Mobile App.

o Login to your App

o Select Cards & Cheques

o Select ‘Manage Debit Cards

o Select Account Number

o Confirm card number to be disabled/enabled

o Enter Pin

SMS

  • Send SMS “Cards Off” to 30811 from

your registered phone number to disable

  • Send SMS “Cards On” to 30811 from

your registered phone number to enable

• Call 07003000000 (+2347003000000 outside Nigeria)

  • By dialing *426*00# from your registered mobile number
  • By logging into the Mobile App or Diamond Online
  • Using your debit card on any ATM

Not - Physically present at a Diamond Bank branch

Not - Physically present at a Diamond Bank branch

  • International passport
  • Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.
  • Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)
  • Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.
  • Proof of address (utility bill) of guarantor/referee should be obtained and address verified.
  • Information on the expected nature and level of transaction should be obtained and documented.
  • Documents or information may be supplied by post, E-mail or electronic means. All documents supplied through such means must be certified true copies notarized by a Notary Public.

Physically present at a Diamond Bank branch

  • International passport with Valid Visa
  • Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.
  • Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)

• Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.

Physically present at a Diamond Bank branch

• International passport with Valid Visa

• Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.

• Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)

• Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.

• Proof of address (utility bill) of guarantor/referee should be obtained and address verified.

• Information on the expected nature and level of transaction should be obtained and documented.

  • Proof of address (utility bill) of guarantor/referee should be obtained and address verified.
  • Information on the expected nature and level of transaction should be obtained and documented.

How Do I update my account information?

Fill an Account Information Update form.

Visit the resource Centre on our website to download the form or pick up a form from your nearest branch.

Completed forms can be returned via email to enquiries@diamondbank.com with a valid ID OR submitted at the nearest Diamond Bank branch.

FOR USD INFLOWS

INTERMEDIARY BANK:
Citibank NA, 111 Wall Street, New York

SWIFT CODE:
CITIUS33

ROUTING NO:
021000089

BENEFICIARY BANK:
DIAMOND BANK PLC

SWIFT CODE:
DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK:
36151409

BENEFICIARY NAME:

BENEFICIARY ACCT NO:

FOR GBP INFLOWS

FOR USD INFLOWS

INTERMEDIARY BANK: Citibank NA, 111 Wall Street, New York

SWIFT CODE: CITIUS33

ROUTING NO:021000089

BENEFICIARY BANK: DIAMOND BANK PLC

SWIFT CODE: DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK: 36151409

BENEFICIARY NAME:

BENEFICIARY ACCT NO:

 

FOR GBP INFLOWS

INTERMEDIARY BANK: CITIBANK NA, MAIN OPERATIONS

CENTRE, LEWISHAM HOUSE

25, MOLESWORTH STREET, LEWISHAM, LONDON SE1 37EX

SORT CODE:18 50 08

SWIFT CODE: CITIGB2L

BENEFICIARY BANK: DIAMOND BANK PLC

SWIFT CODE: DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK:10390100

BENEFICIARY NAME:

BENEFICIARY ACCT NO:

 

FOR EUR INFLOWS

INTERMEDIARY BANK: CITIBANK NA, MAIN OPERATIONS

CENTRE, LEWISHAM HOUSE

25, MOLESWORTH STREET, LEWISHAM, LONDON SE1 37EX

SORT CODE:18 50 08

SWIFT CODE: CITIGB2L

BENEFICIARY BANK: DIAMOND BANK PLC

SWIFT CODE: DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK: GB18CITI18500808761124

BENEFICIARY NAME:

BENEFICIARY ACCT NO

FOR EUR INFLOWS

INTERMEDIARY BANK:
CITIBANK NA, MAIN OPERATIONS
CENTRE, LEWISHAM HOUSE
25, MOLESWORTH STREET, LEWISHAM, LONDON SE1
37EX
SORT CODE:
18 50 08
SWIFT CODE:
CITIGB2L

BENEFICIARY BANK:
DIAMOND BANK PLC
SWIFT CODE:
DBLNNGLA
DIAMOND BANK’S ACCT WITH CITIBANK: GB18CITI18500808761124

BENEFICIARY NAME:
BENEFICIARY ACCT NO:

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