Diamond Care

Diamond Care

Diamond Care is Diamond Bank’s multimedia and interactive Contact Centre. Diamond Care phone lines are available 24/7 and you can speak with us in English, Pidgin, Hausa, Igbo, and Yoruba. You can also contact us via Email, Live Chat, SMS and Social Media. For your protection, please do not write your full 16 digit credit or debit card number in any correspondence with us. Please “mask” your 16 digit card number by providing the first 6 and last 4 digits when you write to us (e.g. 496029******1234). You should also never disclose passwords, PINs or Online banking security codes to any third parties. Diamond Bank would never ask customers for such information by email, phone or in person.

Quick answers to popular questions

Cancel your debit card immediately and request a new card which will be available for pick up in 3 business days.

Deactivate debit card with your Diamond Mobile App

  • Login to your App
  • Select Cards & Cheques
  • Select ‘Manage Debit Cards
  • Select Account Number /Card Number to be disabled
  • Enter Pin

Deactivate via SMS

  • Send SMS Card Off to 30811
  • Call Us on 07003000000 (+2347003000000 from outside Nigeria) to deactivate your card and also request for a replacement

In Branch

  • Walk into any of our branches to report your lost/stolen card and request for another card immediately.

• Login to your App
• Select Self Service
• Select Debit Card Request
• Select Account
• Select reason for new card
• Select your preferred pick-up branch
• Enter your Mobile App pin

Stop a Cheque?
• Login to your App
• Select Cards & Cheques
• Select Stop Cheque
• Select an Account
• Input cheque number, Cheque Amount, Beneficiary Name, Date and your Mobile App pin
• If you do not know the cheque number, please call 07003000000 (+2347003000000 outside Nigeria

Temporarily disable your debit card with your Diamond Mobile App
o Login to your App
o Select Cards & Cheques
o Select ‘Manage Debit Cards
o Select Account Number /Card Number to be disabled
o Enter Pin

• Call 07003000000 (+2347003000000 outside Nigeria)

• By dialing *426*00# from your registered mobile number
• By logging into the Diamond Mobile App
• Using your debit card on any ATM machine

Not - Physically present at a Diamond Bank branch

• International passport

• Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.

• Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)

• Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.

• Proof of address (utility bill) of guarantor/referee should be obtained and address verified.

• Information on the expected nature and level of transaction should be obtained and documented.

• Documents or information may be supplied by post, E-mail or electronic means. All documents supplied through such means must be certified true copies notarized by a Notary Public.

Physically present at a Diamond Bank branch

• International passport with Valid Visa

• Proof of applicant’s address. Permanent Residential address to be verified from official sources e.g. permanent residence card, recent bank statement.

• Confirmation or introduction letter from reputable credit or financial institution in applicant’s country of residence; or from his/her employer or school. (confirmation that the applicant is who he/she says he/she is)

• Guarantor/Reference from a resident. Copy of the guarantor/referee Id (International Passport/driver’s License/National ID and resident permit for non-Nigerian) should be obtained. The Identity document should be verified from source.

• Proof of address (utility bill) of guarantor/referee should be obtained and address verified.

• Information on the expected nature and level of transaction should be obtained and documented.

You may fill the Account information update form. Please click HERE to Download, print, fill, scan and send to enquiries@diamondbank.com with a valid ID OR visit the nearest Diamond Bank branch.

FOR USD INFLOWS

INTERMEDIARY BANK:
Citibank NA, 111 Wall Street, New York

SWIFT CODE:
CITIUS33

ROUTING NO:
021000089

BENEFICIARY BANK:
DIAMOND BANK PLC

SWIFT CODE:
DBLNNGLA

DIAMOND BANK’S ACCT WITH CITIBANK:
36151409

BENEFICIARY NAME:

BENEFICIARY ACCT NO:

FOR GBP INFLOWS

INTERMEDIARY BANK:
CITIBANK NA, MAIN OPERATIONS
CENTRE, LEWISHAM HOUSE
25, MOLESWORTH STREET, LEWISHAM, LONDON SE1 37EX
SORT CODE:
18 50 08
SWIFT CODE:
CITIGB2L

BENEFICIARY BANK:
DIAMOND BANK PLC
SWIFT CODE:
DBLNNGLA
DIAMOND BANK’S ACCT WITH CITIBANK:
10390100

BENEFICIARY NAME:
BENEFICIARY ACCT NO:

FOR EUR INFLOWS

INTERMEDIARY BANK:
CITIBANK NA, MAIN OPERATIONS
CENTRE, LEWISHAM HOUSE
25, MOLESWORTH STREET, LEWISHAM, LONDON SE1
37EX
SORT CODE:
18 50 08
SWIFT CODE:
CITIGB2L

BENEFICIARY BANK:
DIAMOND BANK PLC
SWIFT CODE:
DBLNNGLA
DIAMOND BANK’S ACCT WITH CITIBANK: GB18CITI18500808761124

BENEFICIARY NAME:
BENEFICIARY ACCT NO:

Click HERE to apply for a loan

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